Experience

Brother Mobile Solutions

• United States
• Printing Services
• 1 - 100 Employee

• Senior Business Devolpement

  • Jan 2023 - Present



CaptionCall by Sorenson

• United States
• Telecommunications
• 400 - 500 Employee

• Account Manager

  • Sep 2018 - Jan 2023



Coca-Cola Europacific Partners

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Account Manager

  • 2014 - Sep 2018



PSE&G/ISSI

• South Plainfield, NJ

• Safety Specialist

  • 2011 - 2014

  Ensure safe work environment for contractors inside PSE&G substations. Work closely with contractors to maintain safe clearances from 35kv to 500kv energized power lines. Maintain daily safety sheets as well as attend daily safety meetings. OSHA certified. Ensure safe work environment for contractors inside PSE&G substations. Work closely with contractors to maintain safe clearances from 35kv to 500kv energized power lines. Maintain daily safety sheets as well as attend daily safety meetings. OSHA certified.



Vonage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Management Subject Matter Expert (SME)

  • 2007 - 2009

  Resolving customer issues, taking supervisor calls on escalated technical issues, as well as holding team meetings and coaching session with Retention agents. Proven track record working with interdepartmental staff to create Retention and Customer Care process improvement strategies while adhering to protocol and procedure. Resolving customer issues, taking supervisor calls on escalated technical issues, as well as holding team meetings and coaching session with Retention agents. Proven track record working with interdepartmental staff to create Retention and Customer Care process improvement strategies while adhering to protocol and procedure.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• UNEL/UNEP (AT&T Landline Communucations)

  • 2001 - 2006

  Provide comprehensive support and service to internal and external customers with issues such as dial tone, voice mail, long distance, static on line and the inability to receive calls. Supervise activities of 18 employees, in addition to providing data to process teams to implement new processes. Coordinate closely with customers to identify and resolve issues in a timely and accurate manner. Consistently finding opportunities that will improve work flow and time management. Provide comprehensive support and service to internal and external customers with issues such as dial tone, voice mail, long distance, static on line and the inability to receive calls. Supervise activities of 18 employees, in addition to providing data to process teams to implement new processes. Coordinate closely with customers to identify and resolve issues in a timely and accurate manner. Consistently finding opportunities that will improve work flow and time management.