Rick Shafer
Parts Manager at Fife RV Center- Claim this Profile
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Bio
Jessica May
Mr Shafer taught me a lot not just about RVs, but about good management. He established clear expectations and accountability. He made doing your job easy because you always knew exactly what was expected of you. If there was a procedure or policy question, his response was always "let's discuss that" . . . and then write it down and put it in the handbook so there would be no further confusion going forward. Mr Shafer's attention to detail and open door policy insured that when you were handed a project that stretched your skills, you had appropriate resources to be successful. His particular strength (amongst many, he is one of the most intelligent people I've ever worked for) was in recognizing and developing talent within the organization. He had a knack for putting together a solid team, taking good employees and putting them where they would be most effective in accomplishing the overall goals. I would work for him again and be glad of the opportunity.
Jessica May
Mr Shafer taught me a lot not just about RVs, but about good management. He established clear expectations and accountability. He made doing your job easy because you always knew exactly what was expected of you. If there was a procedure or policy question, his response was always "let's discuss that" . . . and then write it down and put it in the handbook so there would be no further confusion going forward. Mr Shafer's attention to detail and open door policy insured that when you were handed a project that stretched your skills, you had appropriate resources to be successful. His particular strength (amongst many, he is one of the most intelligent people I've ever worked for) was in recognizing and developing talent within the organization. He had a knack for putting together a solid team, taking good employees and putting them where they would be most effective in accomplishing the overall goals. I would work for him again and be glad of the opportunity.
Jessica May
Mr Shafer taught me a lot not just about RVs, but about good management. He established clear expectations and accountability. He made doing your job easy because you always knew exactly what was expected of you. If there was a procedure or policy question, his response was always "let's discuss that" . . . and then write it down and put it in the handbook so there would be no further confusion going forward. Mr Shafer's attention to detail and open door policy insured that when you were handed a project that stretched your skills, you had appropriate resources to be successful. His particular strength (amongst many, he is one of the most intelligent people I've ever worked for) was in recognizing and developing talent within the organization. He had a knack for putting together a solid team, taking good employees and putting them where they would be most effective in accomplishing the overall goals. I would work for him again and be glad of the opportunity.
Jessica May
Mr Shafer taught me a lot not just about RVs, but about good management. He established clear expectations and accountability. He made doing your job easy because you always knew exactly what was expected of you. If there was a procedure or policy question, his response was always "let's discuss that" . . . and then write it down and put it in the handbook so there would be no further confusion going forward. Mr Shafer's attention to detail and open door policy insured that when you were handed a project that stretched your skills, you had appropriate resources to be successful. His particular strength (amongst many, he is one of the most intelligent people I've ever worked for) was in recognizing and developing talent within the organization. He had a knack for putting together a solid team, taking good employees and putting them where they would be most effective in accomplishing the overall goals. I would work for him again and be glad of the opportunity.
Experience
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Fife RV Center
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United States
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Recreational Facilities
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1 - 100 Employee
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Parts Manager
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Jun 2014 - Present
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Parts Manager
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Nov 2013 - Jun 2014
Responsible for all day-to-day operations for the parts department at Sunset RV. Parts inventories, merchandising, purchasing and sales are all a direct responsibility of the position. Responsible for team management and training of all personnel in the department. Responsible for sales goals and profit margin management. In the absence of the Fixed Operations Manager also responsible for all operations in the Service Department.
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Internet Sales Manager/Sales Consultant
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Apr 2013 - Nov 2013
Began as sales consultant at Fife location specializing in diesel and gas motorized coaches. Created relationships with potential buyers either in person or via phone. Presented both new and used product with a special emphasis on 'big iron'. Overcame objections and closed sales for luxury recreational vehicles. Followed-up sale of the coach by driving the service team to deliver the coach on time and in top flight condition. Promoted to Internet Sales Manager with the mandate to create an internet sales team. Initial goals for the department were exceeded despite start-up nature of the assignment.
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General Manager
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Jul 2011 - Apr 2013
Responsible for all aspects of a mid-sized RV dealership. Responsibilities included building a team of professionals who worked together to develop the division. Succeeded in posting highest gains in the history of the division in all areas. Improved Parts department margin by 8% in first 6 months through effective buying, merchandising and team sale techniques. Developed Service department through proper relocation of team members to positions of strength. Reduced customer complaint rate by 60% through training, accountability and clear expectations of the technical team. Developed complete major unit sales program.
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Senior Manager
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Jun 2006 - Jun 2011
Successfully completed rigorous senior management training program and proceeded to Zone 1 manager position at Lacey location. Worked with team to develop procedures that reduced garden center inventory shrink from 12% to less than 1% in first year. Drove sales in all departments assigned, managed inventory and ordering, merchandising and resets. Provided direct customer service and was 4 times awarded Divisional Vice-Presidents award for Outstanding Customer Service.Promoted to Sales Manager in 2010. Responsible for all sales in all departments as well as Commercial division and Installation services. Though developing high expectations and performance goals took Bonney Lake Installation score from 60th in the division to 1st in first year. During tenure as Senior Manager was awarded the Lowes Management Achievement Ring Award first in 2009 and again in 2010 buy achieving a 105% rolling score on all budget areas for the entire store in 12 consecutive months and then repeating performance in the following 12 months.
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General Manager/Partner
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Dec 2003 - Jun 2006
Responsible for the development of complete business strategy for new RV dealership specializing in luxury diesel motor homes. Developed all business strategies and operations. Initiated sales program and supervised all operations of RV dealership. Also developed new business strategies for exotic and classical automobile restoration and sales.Developed and supervised Service Department. Responsible for the development of complete business strategy for new RV dealership specializing in luxury diesel motor homes. Developed all business strategies and operations. Initiated sales program and supervised all operations of RV dealership. Also developed new business strategies for exotic and classical automobile restoration and sales.Developed and supervised Service Department.
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Sales Manager
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Feb 2001 - Dec 2003
Supervised day-to-day operations of large used-only dealership. Improved net margin average by 25% through sales training, team building and accountability. Supervised Service department. Supervised day-to-day operations of large used-only dealership. Improved net margin average by 25% through sales training, team building and accountability. Supervised Service department.
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Owner/President
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Jun 1983 - Aug 2000
Developed new business plan to take advantage of divestiture of ATT/Bell Operating Companies in the area of public communications. Ultimately responsible for the management and operation of public communication facilities for AMTRAK, CARNIVAL CRUISE LINES and NATIONWIDE VENDING SERVICES. Developed exclusive real-time, on-demand satellite phone access for Carnival cruise ships that allowed clients to make calls on demand from any point at sea. Developed a joint venture with Russian government agencies that allowed for earth station downlink in Moscow for the exclusive use of American-based companies. Led trade mission to mainland China in 1992 that resulted in the development of Ethernet-based, land line communications for Chinese cities.
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Education
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1971 - 1975
Bellarmine Prep
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Gonzaga University
Broadcast Communications
Community
