Rick Rodriguez
Manager, Consultative Implementations at BigTime Software, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Bio
Sandra McCarthy
I worked very closely with Rick over the course of his tenure at WSI. He is a QA leader with a history of delivering quality products in the face of short deadlines and limited resources. He led the team that was responsible for the QA of over 200 + mobile apps (each with a version for an iPhone, iPad and Android Phone). He was not only responsible for QA but also the configuration and delivery of all of those apps into the Google and Apple Stores. He has a track record of delivering on time and with quality. He is sharp and eager to dive into new challenges. As a manager, he is a great mentor and supports his staff at every opportunity while ensuring that quality work is being produced.
Simon Morton
Rick is a seasoned QA leader and project manager who is able to take on complex and challenging projects, put in place effective QA processes, and quickly deliver results. As a founding member of WSI's first mobile team, he was instrumental in establishing build, test, and commissioning procedures that would scale up to support almost 200 white-label apps on iPhone, iPad, and Android. He spearheaded a successful initiative to build a web portal allowing clients to configure and skin their own apps, which was a key enabler in scaling up the commissioning process. As a QA manager, Rick is a role model and mentor to his junior team members, helping them to hone their skills and advance in their careers. He is a true professional who works collaboratively and effectively across all functions and levels of an organization. It was a pleasure working with Rick and I would welcome the opportunity to do so again.
Sandra McCarthy
I worked very closely with Rick over the course of his tenure at WSI. He is a QA leader with a history of delivering quality products in the face of short deadlines and limited resources. He led the team that was responsible for the QA of over 200 + mobile apps (each with a version for an iPhone, iPad and Android Phone). He was not only responsible for QA but also the configuration and delivery of all of those apps into the Google and Apple Stores. He has a track record of delivering on time and with quality. He is sharp and eager to dive into new challenges. As a manager, he is a great mentor and supports his staff at every opportunity while ensuring that quality work is being produced.
Simon Morton
Rick is a seasoned QA leader and project manager who is able to take on complex and challenging projects, put in place effective QA processes, and quickly deliver results. As a founding member of WSI's first mobile team, he was instrumental in establishing build, test, and commissioning procedures that would scale up to support almost 200 white-label apps on iPhone, iPad, and Android. He spearheaded a successful initiative to build a web portal allowing clients to configure and skin their own apps, which was a key enabler in scaling up the commissioning process. As a QA manager, Rick is a role model and mentor to his junior team members, helping them to hone their skills and advance in their careers. He is a true professional who works collaboratively and effectively across all functions and levels of an organization. It was a pleasure working with Rick and I would welcome the opportunity to do so again.
Sandra McCarthy
I worked very closely with Rick over the course of his tenure at WSI. He is a QA leader with a history of delivering quality products in the face of short deadlines and limited resources. He led the team that was responsible for the QA of over 200 + mobile apps (each with a version for an iPhone, iPad and Android Phone). He was not only responsible for QA but also the configuration and delivery of all of those apps into the Google and Apple Stores. He has a track record of delivering on time and with quality. He is sharp and eager to dive into new challenges. As a manager, he is a great mentor and supports his staff at every opportunity while ensuring that quality work is being produced.
Simon Morton
Rick is a seasoned QA leader and project manager who is able to take on complex and challenging projects, put in place effective QA processes, and quickly deliver results. As a founding member of WSI's first mobile team, he was instrumental in establishing build, test, and commissioning procedures that would scale up to support almost 200 white-label apps on iPhone, iPad, and Android. He spearheaded a successful initiative to build a web portal allowing clients to configure and skin their own apps, which was a key enabler in scaling up the commissioning process. As a QA manager, Rick is a role model and mentor to his junior team members, helping them to hone their skills and advance in their careers. He is a true professional who works collaboratively and effectively across all functions and levels of an organization. It was a pleasure working with Rick and I would welcome the opportunity to do so again.
Sandra McCarthy
I worked very closely with Rick over the course of his tenure at WSI. He is a QA leader with a history of delivering quality products in the face of short deadlines and limited resources. He led the team that was responsible for the QA of over 200 + mobile apps (each with a version for an iPhone, iPad and Android Phone). He was not only responsible for QA but also the configuration and delivery of all of those apps into the Google and Apple Stores. He has a track record of delivering on time and with quality. He is sharp and eager to dive into new challenges. As a manager, he is a great mentor and supports his staff at every opportunity while ensuring that quality work is being produced.
Simon Morton
Rick is a seasoned QA leader and project manager who is able to take on complex and challenging projects, put in place effective QA processes, and quickly deliver results. As a founding member of WSI's first mobile team, he was instrumental in establishing build, test, and commissioning procedures that would scale up to support almost 200 white-label apps on iPhone, iPad, and Android. He spearheaded a successful initiative to build a web portal allowing clients to configure and skin their own apps, which was a key enabler in scaling up the commissioning process. As a QA manager, Rick is a role model and mentor to his junior team members, helping them to hone their skills and advance in their careers. He is a true professional who works collaboratively and effectively across all functions and levels of an organization. It was a pleasure working with Rick and I would welcome the opportunity to do so again.
Credentials
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Lifecycle Deployment Program Certification
WorkdayJan, 2016- Nov, 2024 -
HCM Certification
WorkdayDec, 2015- Nov, 2024
Experience
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BigTime Software, Inc.
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United States
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Software Development
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100 - 200 Employee
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Manager, Consultative Implementations
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Jul 2022 - Present
Projector PSA was acquired by BigTime Software in July, 2022. Projector PSA was acquired by BigTime Software in July, 2022.
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Projector by BigTime
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United States
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Software Development
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1 - 100 Employee
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Sr. Implementation Consultant
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Mar 2022 - Nov 2022
Projector's Professional Services Automation (PSA) software helps project-based services organizations track time and expenses, invoice clients, schedule resources, and manage projects. By eliminating error-prone manual processes and replacing homegrown systems, Projector lets you focus on what's important: gaining the visibility and control you need to grow and manage your professional services organization.As a Sr. Implementation Consultant, my role is to be a business analyst, client relationship manager, project manager, management consultant, strategist, architect, implementation consultant, and trainer that truly partners with our client teams to ensure successful deployments. As such, I am an expert in our own software, I'm considered an authority in the discipline of managing professional services firms and consider myself s strategic partner to the ultimate success of our clients’ businesses at the highest levels. Show less
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Implementation Consultant
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Jan 2018 - Mar 2022
Projector's Professional Services Automation (PSA) software helps project-based services organizations track time and expenses, invoice clients, schedule resources, and manage projects. By eliminating error-prone manual processes and replacing homegrown systems, Projector lets you focus on what's important: gaining the visibility and control you need to grow and manage your professional services organization.As an Implementation Consultant, my role is to be a business analyst, client relationship manager, project manager, management consultant, strategist, architect, implementation consultant, and trainer that truly partners with our client teams to ensure successful deployments. As such, I am an expert in our own software, I'm considered an authority in the discipline of managing professional services firms and consider myself s strategic partner to the ultimate success of our clients’ businesses at the highest levels. Show less
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TSD Mobility Solutions
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United States
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Software Development
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1 - 100 Employee
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Director of Software Quality Assurance
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Jan 2017 - Jan 2018
Hired to implement a well rounded Software QA process. Quickly became an intrigual part of the senior management team for the entire enterprise. In charge of all aspects of the SDLC from requirements gathering to release for over 10 client applications and backend systems. Initially in charge of a team of 9 QA Engineers with subject matter expertise in the auto rental and loaner fleet industry and increased the headcount by 7 career QA Engineers in less than 7 months in order to keep up with a very aggressive release schedule for multiple core products. Implemented a thorough test case management strategy where there was none. Worked with Project and Product managers to implement better processes all around for major and point releases. Worked closely with the Business Analysts and clients to root cause issues, plan thoughtful releases, and follow through to release to assure that client needs were always taken into account. Initiated two automation efforts for three different products utilizing a pre-selected offshore contractor and hired 2 Software Developers in Test to facilitate the creation of a solid automation framework. Automation work included a full smoke test of the Rental client app and a separate full API smoke test effort for a new client app initiative. Automation efforts are being expanded to a full regression suite for the core products. All automation was tied to Jenkins (CI) in order to tie all work to the automation strategy of tests to be launched per build, hourly, per day, etc. In charge of assuring PCI compliance in all aspects of testing. In a very short amount of time, was able to reduce the number of necessary point releases by 50% by assuring discipline in the SDLC and assuring that these only happened when absolutely necessary. Show less
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Kainos
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Director of Professional Services North America - Kainos Worksmart
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Nov 2015 - Nov 2016
Hired by Kainos as an expert in quality assurance and testing to run the Professional Services team in Boston. Quickly applied QA knowledge for all things Workday. Supported the implementation and post production testing cycles on behalf of multiple U.S based clients. Facilitated quality assurance requirement gathering and solutions for clients. Assisted clients in developing test strategies and test plans. Wrote and presented business requirements for client approval. Created automated, repeatable test packs for clients. Assisted clients in the regular execution of the test packs. Acted as a key point of contact for the client throughout the testing lifecycle. Supported the internal development of the platform implementation methodology. Supported ‘pre-sales’ activities through the provision of software workshops. Planning and delivered client training where necessary. Contributed to commercial processes and documentation such as SOWs, RFQs, RFPs and ITTs. Got ‘hands on’ in platform configuration.Became Workday HCM and LDP certified. Show less
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MobileAware
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Boston, Massachusetts
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Director Software Quality Assurance
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Apr 2015 - Nov 2015
In a very short amount of time, took a globally dispersed SQA team of 7 engineers from very little SQA process to being able to release software of high quality while meeting deadlines. The team was divided between Boston, Santiago, Chile, and Dublin, Ireland. The apps were delivered on Android, iOS, Windows and HTML5. Instituted and presented a company wide SQA process for mobile apps delivery to the Mobile Network Operators of the world. Worked within an Agile/Scrum development environment. Participated and represented SQA on all executive level meetings, including on-site with clients in South America and Canada. Began an automation process in which we used Java based scripts and Appium with the goal of transferring the bulk of the regression and performance test suites to full automation and to kick off test executions via continuous integration using Bamboo. Researched and implemented a Test Case Management tool, Zephyr for Jira, to help the whole development team become more organized and to give visibility into SQAs progress and efforts on all projects. Worked very closely with a very junior development team to help them understand SQA’s role in the software development process. Worked very closely with Project Management to make them slow down a bit and take SQA into account in all project-planning matters. Regularly participated in the RFP process,and the authoring of SOWs and CRs to make sure that QA was properly included and estimated. Participated in client workshops early on in projects to assure that we stuck to our white-label development model and to only customize software workflows when absolutely necessary. Traveled to South America and Canada for face-to-face client meetings. Utilized my Spanish fluency extensively on a daily basis to communicate with the Santiago team and to communicate with clients in South America. Interviewed potential development candidates and made recommendations for next steps. Show less
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The Weather Company, an IBM Business
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Principal SQA Engineer
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Sep 2009 - Sep 2014
Played a key role in building the mobile business line for WSI. Wrote requirements, designed features and participated in usability research of every feature implemented in the apps. Managed the crossroads of design, technology and business to create products of maximum value. Acted as “voice of the customer”. Worked within an Agile (Scrum) environment. Gained a deep understanding of each member’s role within the team (Development, SQA, PM, UI/UX, Support, etc.). Played a key role in setting up the build process for WSI’s mobile white label weather apps by setting up the initial build and test platforms for iOS and Android. Built and tested initial and maintenance releases of iOS and Android apps. Wrote requirements for and managed a major project to introduce a configuration tool, which aided in facilitating the skinning of white label apps for the clients. Was responsible for publishing all apps to the Android Market and ITunes Connect. Was a key contributor in the growth of the B2B mobile apps market from no clients to now supporting well over 250 clients on iPhone, iPad and Android platforms with over 2 million downloads combined. Managed 3 people. Show less
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SQA Manager, Media Systems
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Jul 2007 - Sep 2009
- Provided software status throughout the entire development process for multiple software applications and multiple projects and programs.- Managed a core group of SQA Engineers through all aspects of the software process.- Instituted a rapid, risk based, "fail fast" testing environment in order to find and report show stopper bugs fast.- Worked closely with Product Management, Software Engineering, and Customer Support to establish procedures for reporting software and system issues quickly, repair problems, testing resolutions, and release software patches as necessary.- Acted as technical lead on hard to solve problems, in order to assist new initiatives get off the ground quickly and successfully.- Coached other managers and leads to more efficiently lead their teams.- Assessed performance of team on a yearly basis.- Placed all direct reports on a career track and coached them to advance within those tracks. Show less
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Project Manager
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Jan 2006 - Jul 2007
o Participated as the Project Manager for several version releases of WSI's "bread and butter" applications – WxPro, ShowFX, TrueView Interactive, TrueView Traffic.o Managed several "pop-up" projects while simultaneously managing much larger projects, such as an operating system port from IRIX to Linux, a hardware port from SGI to Dello Assured clear definition of customer deliverables and deadlines, resource identification and allocation. o Integrated and maintained the project schedule, identified and prioritized risks and managed mitigation plans. o Regular review of overall project status. o Primary beta contact on several projects - Participated in onsite beta software installations and remote beta support throughout the entire beta period. Show less
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Principal SQA Engineer / Interim SQA Manager
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Sep 2005 - Jan 2006
- Interim Management Responsibilities (Until January 2006) -- Day-to-day operations of the SQA Team. - Dissemination of project assignments. - Estimation of testing level of effort per project. - Liaison between SQA and many other groups within the company (Customer Support, Development, Marketing, Sales) - Voice of the customer. - Generated team status reports on a weekly basis. - Assessed, generated, and presented performance reviews for all team members. - Participated in 360-degree reviews feedback for other members of the development team. - Made recommendations for merit reviews and disseminated results to team members.- Maintained departmental budget. - In charge of equipment needs and acquisitions as allowed by the budget. - Responsible for maintaining team member compliment at a level that was consistent with project needs and budgetary constraints.- Acted as the overflow SQA Engineer in order to divert interruptions from team members. Show less
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Software Quality Assurance Section Manager
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Feb 2000 - Sep 2005
o Day-to-day operations of the SQA Team. o Dissemination of project assignments. o Estimation of testing level of effort per project. o Liaison between SQA and many other groups within the company o Voice of the customer. o Generated team status reports on a weekly basis. o Assessed, generated, and presented performance reviews for all team members. o Participated in 360-degree reviews feedback for other members of the development team. o Maintained departmental budget. o In charge of equipment needs and acquisitions as allowed by the budget. o Made recommendations for merit reviews and disseminated results to team members. o Acted as the overflow SQA Engineer in order to divert interruptions from team members. o Responsible for maintaining team member compliment at a level that was consistent with project needs and budgetary constraints. o Maintained bug tracking tool. Show less
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Project Manager
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Feb 2000 - Sep 2005
o Participated as the Project Manager for several version releases of WSI's "bread and butter" applications – WxPro, ShowFX, TrueView Interactive, TrueView Traffic.o Managed several "pop-up" projects while simultaneously managing much larger projects, such as an operating system port from IRIX to Linux, a hardware port from SGI to Dello Assured clear definition of customer deliverables and deadlines, resource identification and allocation. o Integrated and maintained the project schedule, identified and prioritized risks and managed mitigation plans. o Regular review of overall project status. o Primary beta contact on several projects - Participated in onsite beta software installations and remote beta support throughout the entire beta period. Show less
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Senior Software Quality Assurance Engineer
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1999 - 2000
• Test lead for various WSI system projects: ShowFX, WEATHER for windows, WEATHERwatch2, WEATHERsentry• Gathered requirements for new features. Disseminated assignments to SQA Staff for test plan development. Attended and contributed to test plan reviews. Oversaw testing schedule to insure that deadlines were met. Coordinated regression test assignments. Developed test plans. Executed test cases. In charge of bug triage and coordinated bug assignments with Development Manager.
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Software Quality Assurance Engineer
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1995 - 1999
• Developed and manually executed functional and regression test plans for the following applications: WEATHER for windows, WEATHER spectrum, WEATHERproducer, WEATHERworkstation, WEATHERserver, FAA Vector • Participated as the test lead for the Showfx project. • Supported the WSI Customer Service group and other internal groups to aid in the quick resolution of client problems and issues.• Supported the WSI Applications Engineering group in system installations where my technical and Spanish language skills were required. • Participated in the interview process for the recruitment of new SQA Engineers. Forwarded recommendation to the SQA Manager and Human Resources. Show less
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Customer Support Representative
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1991 - 1995
• Participated as the first line of support for client calls in a 7 by 24 support organization from 3 PM to 11 PM ET. • Aided clients over the phone to troubleshoot software, hardware, and data delivery issues in order to resolve problems on the first contact. • Opened trouble tickets for the client calls in order to track all incoming calls into the organization. • Escalated client calls to other support organizations within WSI for prompt resolution. • Contacted clients after problem resolved to verify resolution and close trouble tickets. Show less
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Meteorologist
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1988 - 1991
• Quality controlled weather imagery and data for accuracy and validity in a 7 by 24 operational environment. • Worked day, swing, and overnight shifts on a rotational basis. • Answered client calls concerning data validity concerns. • Supported WSI Central Facility computer database, executing emergency procedures during data, communication, and power outages. • Analyzed National Weather Service DIFAX maps and colorized manually drawn bitmaps for end user dissemination.
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Education
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1984 - 1988
State University of New York at Oswego
BS, Meteorology -
1984 - 1988
State University of New York College at Oswego
Bachelor of Science - BS, Meteorology
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