Experience

Castellan Group, LLC
• United States
• Investment Management
• 1 - 100 Employee
• Venture Capital Senior Advisor

  • Mar 2022 - Present


Humana

• Brazil
• Professional Training and Coaching

• National Sales and Distribution Executive Leader; Vice President of the Employer Group Segment

  • Jan 2005 - Apr 2022

  • Developed a “leading with health” vs. insurance-only strategy for Humana’s 11 million member health and specialty insurance and wellness businesses (2013)• Created a multi-channel sales organization focused on broker/general agents, wellness stand-alone, voluntary benefits, group Medicare, Professional Employer Organization (PEO)/association offerings, and direct-to-employer digital (2013 to 2014)• Transformed Humana’s national Employer Group sales organization to more effectively execute strategy, while increasing efficiency by more than 20%, generating over $20 million in administrative cost savings (2013 to 2014)• Top-tier (90th percentile Kenexa) associate engagement results for 700 person team (2015)• Developed and led the launch of Humana’s Total Health integrated wellness and medical offering, a distinctively differentiated offering that has resulted in over 200 customers and greater than 100,000 members (2013)• Re-organized the sales team to focus greater emphasis on Specialty Benefits, right-sized the client management group, and reduced operating cost by approximately $10M (2010 to 2011)• Led creation of Commercial Large Group Strategy focused on Targeted Markets which balances growth and profit of mature vs. developing markets; averaging $100M per year in product margin contribution (2010)• Led a strategic shift in sales focus by consolidating the national accounts segment and jumbo segments in to one Key Accounts team to focus more efficiently on Humana's largest commercial customers (2009)• Created the Retiree Solutions Business Unit, a dedicated sales and client management group focused on retiree solutions (Medicare Advantage-MA, MA-Part D) to the private and public sector (2006). Resulted in 475,000 MA members and $4.5B in revenue in 2014.• Re-balanced Humana's mix of FI'd vs Administrative Services Only (ASO) business in 100+ from 20% to 50% over four years (2006 to 2010) Show less

• Healthplan Executive; Regional CEO and Market President

  • Jan 2001 - Dec 2005

  • Overall strategic responsibility for 500,000 member health plan in Kentucky and start-up operations in Tennessee & Indiana• Created and executed a consumer-focused value proposition • 200% growth in membership and exceeded profitability goals each year• Successfully executed the sale and implementation of the Commonwealth of KY account (235,000 members), Humana’s largest customer• Led provider network strategies for Kentucky



Humana, Inc.

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Vice President

  • Jan 1995 - Dec 2001

  Vice President of National Service Operations (2000 to 2001) – Assumed a “turn-around” leadership role to enable a “service excellence” culture, which led to Humana’s Perfect Service platform in 2001. Consolidated five national service centers to four. Substantially improved all key operating metrics in the call centers, claims, enrollment and billing functions. Created Humana’s first “off-shore” strategy for transactional services. Director of Financial Recovery (1998 to 2000) – Led the claim audit and cash collection function, tripling run-rate of results from $60 million to $180 million per year. Executive Director of Humana Lexington (1995 to 1997) – Overall strategic and operational responsibility for the Eastern Kentucky Humana health plan operations. Assumed responsibility for the strategic sale of Humana Hospital - Lexington (Humana’s last remaining hospital) in 1996. Show less



Humana, Inc and HCA

• Hospital Administration

  • Jan 1986 - Dec 1994

  Senior leader of the following Humana facilities: • Michael Reese Hospital and Medical Center (Humana - 1991-1993; HCA - 1993 to 1994); Vice President of Administration, Chicago, IL • Humana Hospital – Palm Beaches (1989 to 1991); Associate Executive Director, West Palm Beach, FL • Humana Hospital – East Ridge (1986 to 1989); Assistant Executive Director, Chattanooga, TN • Humana Hospital – University (1986); Specialist Program, Louisville, KY Senior leader of the following Humana facilities: • Michael Reese Hospital and Medical Center (Humana - 1991-1993; HCA - 1993 to 1994); Vice President of Administration, Chicago, IL • Humana Hospital – Palm Beaches (1989 to 1991); Associate Executive Director, West Palm Beach, FL • Humana Hospital – East Ridge (1986 to 1989); Assistant Executive Director, Chattanooga, TN • Humana Hospital – University (1986); Specialist Program, Louisville, KY