Rick Osborn
Senior Regional Sales Manager at Eagle Roofing Products- Claim this Profile
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Bio
Credentials
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Leading When You're Not in Charge
LinkedInMay, 2023- Nov, 2024 -
Building Better Relationships through Listening and Validation
LinkedInMar, 2023- Nov, 2024 -
How to Speak So People Want to Listen
LinkedInMar, 2023- Nov, 2024 -
The Science of Compassion: The Power of Broadening Compassion
LinkedInFeb, 2021- Nov, 2024 -
Building Rapport with Customers
LinkedInJul, 2020- Nov, 2024 -
Building Resilience
LinkedInJul, 2020- Nov, 2024 -
Becoming Indistractable
LinkedInMay, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInMay, 2020- Nov, 2024 -
Interpersonal Communication
LinkedInMay, 2020- Nov, 2024 -
Effective Listening
LinkedInApr, 2020- Nov, 2024 -
Listening to Customers
LinkedInApr, 2020- Nov, 2024 -
Microsoft Teams Essential Training
LinkedInMar, 2020- Nov, 2024 -
2-Minute Tips for Senior Leaders
LinkedInNov, 2019- Nov, 2024 -
Ryan Holmes on Social Leadership
LinkedInAug, 2019- Nov, 2024
Experience
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Eagle Roofing Products
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United States
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Wholesale Building Materials
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100 - 200 Employee
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Senior Regional Sales Manager
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Aug 1989 - Present
Lead, Mentor, Coach and Nurture all members of my Eagle Regional Sales Team. Draft, submit and implement annual business plan, evaluating progress quarterly and recommending changes as necessary. Responsible for meeting or exceeding budgeted sales revenue and average selling price Manage, meet and exceed individual and team objectives Maintain communication with other regional managers in support of company strategies and objectives Provide monthly reports to each team member clearly indicating performance with agreed goals and objectives Analyze sales statistics to formulate policy recommendations and opportunities Assist in directing product development and rationalization Communicate customers needs effectively to marketing department, enabling development of segment specific marketing programs Represent company at trade functions, shows and customer events to promote sale of products and services Develop, cultivate and maintain relationships with key accounts Insure Mission Statement and VVO's are uncompromisingly upheld to the highest degree Responsible for recording and resolving customer concerns within 72 hours of receipt by coordinating the necessary staff and departments and taking necessary action to ensure concern does not recur. Approve expense accounts within company guidelines Personally conduct performance evaluations in a positive, respectful and timely manner Coordinate with scheduling, manufacturing and customer service to ensure flawless flow of product to customers Continually search for and identify new growth opportunities Provide, monitor and assign specific social capitol programs Make presentations to employees and customers as required Ability to define problems, collect data, establish facts and draw conclusions PC and software literate Show less
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