Experience

Wings Financial Credit Union
• United States
• Banking
• 100 - 200 Employee
• Business System Analyst

  • May 2022 - Present

Shogun
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Quality Engineering Manager

  • Aug 2021 - May 2022


Pearson Online & Blended Learning

• Software Quality Assurance Manager

  • May 2020 - Sep 2021

  I lead automation strategy and direction, conduct onboarding of automation engineers, create quality management plans for legacy platforms, execute code and pull request practices, and prepare automation documentation. • Managed enterprise-level automation team of SDETs and geographically distributed teams. • Implemented automation best practices and guided approach to enterprise level automation strategy. • Led first continuous delivery initiative for OBL by developing optimum process for BVT automated release gates and collaborating with DevOps and SRE teams. • Conducted POCs on automation framework innovations, leading to reduction of confusing, repetitive suite files and established repo specifications. • Gathered KPIs for E2E team’s automation and provided direction to reduce overhead on daily pipeline executions by staggering and consolidating suites. • Created Azure DevOps dashboards for monitoring production automation scripts. • Facilitated training and team coordination meetings ensuring best practices are being adhered to. • Partnered with school IT professionals and delivered efficient spontaneous production support. • Oversaw automation testing across multi-vendor SaaS platforms for K-12 virtual schools. • Coordinated with multiple contracting vendors for testing resource onboarding and training. • Drove reduction of 19000 hours of manual testing time for a Flash removal initiative by fostering relationships with SRE (Site Reliability Team) to add agents to pool and minimizing time teams needed to wait for automation agent availability. • Created quarterly goals for direct reports and met frequently to maintain accountability and successful completion. • Interviewed, hired, trained and onboarded employees and contractors.



Pearson VUE

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Architect

  • Nov 2017 - May 2020

  I upheld responsibility for platform regression and liaised with team leads to ensure correct and accurate coverage. I performed onboarding and conducted training sessions of offshore quality engineers and aided all levels of quality engineers. I delivered innovative solutions for complex and challenging issues to improve service efficiency. • Developed test strategy for highly sensitive and visible projects by ensuring complete customer satisfaction and requirements. • Executed new relic synthetics and insights reports by inscribing scripts for application monitoring. • Created test strategy for large-scale technical integration testing across four different platforms. • Led teams in testing blue-green deployment model by administering control over testing. • Directed software quality and application of two agile teams by improving overall functionality.

• SQA Manager

  • Aug 2016 - Nov 2017

  I oversaw resource capacity and prioritization and served as a scrum master to lead day-to-day organizational functions and achieve prescribed goals. • Trained a team of seven software quality assurance engineers across multiple teams for the highest priority client regression suite. • Delivered immediate relief employees to facilitate the production defect triage team and maintain the testing lab. • Directed four teams and efficiently perform agile services. • Identified production defects by successfully devising Kanban system to improve workflow.

• Agile Scrum Master

  • May 2015 - Aug 2016

• Principal SQA Analyst

  • Dec 2014 - May 2015

• Senior SQA Analyst

  • May 2011 - Nov 2014

• SQA Analyst

  • Nov 2008 - May 2011


Magenic Technologies
• United Kingdom
• Software Professional

  • Jan 2007 - Nov 2008