Rick Longmeyer

Client Support Analyst at Creighton University
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Contact Information
us****@****om
(386) 825-5501
Location
Underwood, Iowa, United States, US
Skills

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Credentials

  • Apple Certified Macintosh Technician (ACMT)
    Pearson VUE
    Apr, 2020
    - Oct, 2024
  • ITIL Foundation Level
    New Horizons Computer Learning Centers
    Jun, 2018
    - Oct, 2024
  • CompTIA A+
    New Horizons Computer Learning Centers
    Jun, 2019
    - Oct, 2024
  • Lenovo Repair Certified
    Lenovo

Experience

  • Creighton University
    • United States
    • Higher Education
    • 400 - 500 Employee
    • Client Support Analyst
      • Aug 2016 - Present

      Part of the Health Sciences IT team. Lead for Pharmacy Skills Lab. Imaging and deployment of machines. Second point of contact for problems the Service Desk can’t fix or need more communication with the customer. Password Resets. Active Directory management. Remote support via LanDESK and LogMeIn. Distance and on campus customer support. Break/Fix Lenovo computers. Exam support. Office 365 support. Windows 7, 8, and 10 support. Part of the Health Sciences IT team. Lead for Pharmacy Skills Lab. Imaging and deployment of machines. Second point of contact for problems the Service Desk can’t fix or need more communication with the customer. Password Resets. Active Directory management. Remote support via LanDESK and LogMeIn. Distance and on campus customer support. Break/Fix Lenovo computers. Exam support. Office 365 support. Windows 7, 8, and 10 support.

  • Xerox
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • ASE
      • Jun 2013 - Aug 2016

      CHI Account, responsible for break/fix of printers which also includes setup, troubleshooting and deployment of printers. Constant customer communication to fix and escalate things as needed. Management of part inventory.

    • Account Associate
      • Jun 2003 - Jun 2013

      High Production Print operator for Blue Cross Blue Shield

Education

  • ITT Technical Institute-Omaha
    Associate's degree, Electronics
    2005 - 2007

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