Experience

CapStone Technologies, LLC
• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee
• Client Relations Specialist

  • Nov 2021 - Present

PNC
• Travel Arrangements
• 1 - 100 Employee
• Sr. Business Analyst

  • May 2017 - Nov 2021


First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Implementation Analyst/Business Analyst

  • Oct 2012 - May 2017

  ● Provide consultative project support & act as primary interface between FD & external clients for operations.● Plan, execute, & deliver projects on time, within budget. Manage up to 15 complex projects on a monthly basis.● Efficiently & effectively identified problems in current procedures, explore alternatives, & implement new solutions. Proven problem solving skills.● Assisted in the design, testing, & implementation of new processes & technology.● Effectively identify alternatives & implement contingency plans.● Conceptualize & translate requirements into business terms.● Identify resources & coordinate the efforts of First Data team members, third-party contractors (or consultants), vendors, & clients in order to deliver projects according to plan.● Serve as primary backup for management frequently. Show less

• Service Analyst II

  • Oct 2010 - Oct 2012

  ● Established & maintained excellent relationships with strategic clients such as Synchrony, Capital One, & Wells Fargo.● Full accountability for product service issues.● Provided production & product knowledge, & test production alternatives.● Team leader. Served as primary backup for management frequently.● Prepared and participated in many client meetings for new program launches and many monthly business reviews.

• Service Analyst

  • Nov 2006 - Oct 2008

  ● Provide consultative service support and act as primary liaison between First Data and strategic clients for Plasticard and Print/Mail. ● Established solid relationships with strategic clients. ● Provide production and product knowledge and test production alternatives. ● Team leader. Served as primary backup for management frequently. ● Provide consultative service support and act as primary liaison between First Data and strategic clients for Plasticard and Print/Mail. ● Established solid relationships with strategic clients. ● Provide production and product knowledge and test production alternatives. ● Team leader. Served as primary backup for management frequently.