Experience

Diversified Radiology

• United States
• Medical Practices
• 1 - 100 Employee

• IT Support Analyst

  • Jun 2018 - Jan 2019

  Lakewood Colorado • Provided technical support via phone, email, chat, and client side to Diversified Staff including Radiologists and medical technicians on any software/hardware related need. • Managed user accounts using Active Directory. • Configured Dell Workstations for deployment into the corporate office as well as Radiologists residences, and Hospitals located throughout Colorado. • Assisted in on call rotation for after-hours support on a 24/7 basis. • Specialized in medical applications… Show more • Provided technical support via phone, email, chat, and client side to Diversified Staff including Radiologists and medical technicians on any software/hardware related need. • Managed user accounts using Active Directory. • Configured Dell Workstations for deployment into the corporate office as well as Radiologists residences, and Hospitals located throughout Colorado. • Assisted in on call rotation for after-hours support on a 24/7 basis. • Specialized in medical applications including but not limited to Fuji Synapse, G.E. Centricity, and InteleViewer. • Provided documentation, training and installation for Cisco AnyConnect VPN client. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• IT Support Analyst

  • Feb 2018 - Jun 2018

  Denver Colorado • Contract to hire position – 6 month with Diversified Radiology of Colorado, P.C. in Lakewood, CO. • Provided technical support via phone, email, chat, and client side to Diversified Staff including Radiologists and medical technicians on any software/hardware related need. • Managed user accounts using Active Directory. • Configured Dell Workstations for deployment into the corporate office as well as Radiologists residences, and Hospitals located throughout Colorado. •… Show more • Contract to hire position – 6 month with Diversified Radiology of Colorado, P.C. in Lakewood, CO. • Provided technical support via phone, email, chat, and client side to Diversified Staff including Radiologists and medical technicians on any software/hardware related need. • Managed user accounts using Active Directory. • Configured Dell Workstations for deployment into the corporate office as well as Radiologists residences, and Hospitals located throughout Colorado. • Specialized in medical applications including but not limited to Fuji Synapse, G.E. Centricity, and InteleViewer. • Provided documentation, training and installation for Cisco AnyConnect VPN client. Show less



National Renewable Energy Laboratory

• United States
• Research Services
• 700 & Above Employee

• Operations Support

  • Nov 2009 - Nov 2015

  • Operations Support and Recovery Team • Performed administrative functions for Microsoft DPM and CommVault for Server and Client data backup/retention • Extensive use of Active Directory in creation/modification of accounts, distribution lists, security groups, resource allocations as well as other related services. • Performed daily tasks assigned in ServiceNow work order system. Duties included creation/modification of network shares, security groups, email accounts(creation… Show more • Operations Support and Recovery Team • Performed administrative functions for Microsoft DPM and CommVault for Server and Client data backup/retention • Extensive use of Active Directory in creation/modification of accounts, distribution lists, security groups, resource allocations as well as other related services. • Performed daily tasks assigned in ServiceNow work order system. Duties included creation/modification of network shares, security groups, email accounts(creation, mailbox increases, aliases, mail flow/tracking, delegation assistance, public folders, resource scheduling and distribution lists), software and server support, data backup and restoration, GitHub, RSA, mobile devices (Blackberry, iPhone), TeamMate, FTP, SimpleSync, Checkpoint, Act 2012 and other services and functions requested from NREL staff. • Performed Prodagio administrative functions including support and upgrades. • Provided escalated support for Service Desk and Technicians. • Created documentation of "How-to's" for services and support including annual updates to work flow instructions. • Provided after hours support

• Service Desk

  • Oct 2004 - Nov 2009

  • Provided support to NREL staff of over 1000 users via phone, email and walk-ins as primary point of contact for both Windows and Mac OS issues. • Provided remote support via SMS, Remote Assistant, Timbuktu and RDP/Terminal Services. • Assisted with a wide variety of support including networking, printers, mobile devices, RSA, Pointsec, Entrust, Cisco VPN and remote connectivity, Microsoft Office and an extensive list of other software applications. • Used Active Directory to unlock… Show more • Provided support to NREL staff of over 1000 users via phone, email and walk-ins as primary point of contact for both Windows and Mac OS issues. • Provided remote support via SMS, Remote Assistant, Timbuktu and RDP/Terminal Services. • Assisted with a wide variety of support including networking, printers, mobile devices, RSA, Pointsec, Entrust, Cisco VPN and remote connectivity, Microsoft Office and an extensive list of other software applications. • Used Active Directory to unlock accounts, reset passwords and manage group memberships. • Created logs and work orders in the Oracle FAMIS work order system. • Provided excellent customer service and consistently received high ratings on performance reviews and Staff feedback. • Performed Lead position from October 2004 through November 2009. • Additional duties included scheduling assignments (support schedules and after hours support) , review of submitted resumes and conducting interviews, preparing/submitting various reports to management regarding all aspects of Service Desk (emails, phone calls, walk-ins, work orders created, and other related metrics).



Modis

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Representative

  • Mar 2004 - Oct 2004

  Englewood, CO • Contract position for National Renewable Energy Laboratory • Provided support to NREL staff of over 1000 users via phone, email and walk-ins as primary point of contact for both Windows and Mac OS issues. • Provided remote support via SMS, Remote Assistant, Timbuktu and RDP/Terminal Services. • Assisted with a wide variety of support including networking, printers, mobile devices, RSA, Pointsec, Entrust, Cisco VPN and remote connectivity, Microsoft Office and an extensive list of… Show more • Contract position for National Renewable Energy Laboratory • Provided support to NREL staff of over 1000 users via phone, email and walk-ins as primary point of contact for both Windows and Mac OS issues. • Provided remote support via SMS, Remote Assistant, Timbuktu and RDP/Terminal Services. • Assisted with a wide variety of support including networking, printers, mobile devices, RSA, Pointsec, Entrust, Cisco VPN and remote connectivity, Microsoft Office and an extensive list of other software applications. • Used Active Directory to unlock accounts, reset passwords and manage group memberships. • Created logs and work orders in the Oracle FAMIS work order system. • Provided excellent customer service and consistently received high ratings on performance reviews and Staff feedback. Show less