Rick Dwyer

Technical Writer at Zedmed Medical Software Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Mooroolbark, Victoria, Australia, AU
Skills

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Bio

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Credentials

  • Microsoft Certified Systems Engineer (MCSE)
    Microsoft

Experience

  • Zedmed Medical Software Solutions
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Technical Writer
      • May 2021 - Present

  • Cortex I.T. Labs Pty Ltd
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Technical writer
      • Nov 2012 - Oct 2020

      • Developed and maintained five single-sourced online documentation portals using MadCap Flare. • Authored and published user guides, user stories, release notes, context-sensitive help and articles. • Wrote error messages, user interface text and in-product help. • Provided audience analysis, website content and product training. • Supported the documentation requirements of the Marketing, Product and Technical Support teams.

  • HP
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Writer & Access Administration (regional lead for client)
      • Sep 2008 - Nov 2010

      • Maintained and administer a SharePoint repository of over 2000 work instructions for BMS. • Created sysadmin documentation for teams in Argentina, Shanghai and Melbourne.• Oversaw a team of four access administrators based in Melbourne.

Education

  • University of Otago
    Bachelor of Commerce (BCom), Information Technology
    -
  • Holmesglen
    3 Editing and Advanced Writing papers, Writing and Editing
    -

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