Rick Chua
Digital Marketing Manager at Speedwork Malaysia- Claim this Profile
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Bio
Credentials
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Online Degree in Blockchain for Business
Blockchain CouncilOct, 2021- Oct, 2024 -
Certified Digital Marketing Professional
Digital Marketing InstituteFeb, 2020- Oct, 2024
Experience
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Speedwork Malaysia
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Malaysia
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Software Development
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1 - 100 Employee
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Digital Marketing Manager
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Mar 2021 - Present
Develop successful, long-term digital marketing strategies for a start-up eCommerce company as well as provide forward-thinking ideas to create strong brand awareness, build and maintain a strong company web presence. The incumbent should have in-depth marketing experience and a passion for digital technologies. Work closely with different teams to ensure consistency through all digital marketing channels. Duties and Responsibilities: - Build digital marketing roadmap - Manage all digital marketing channels (e.g. website, blogs, emails, and social media) to ensure brand consistency - Measure ROI and KPIs and prepare the budget - Develop specific campaigns to create and maintain high levels of customer interaction - Oversee and manage social media accounts - Manage and improve online content, familiar with Google Analytics to track SEO efforts. - Forecast sales performance trends and act proactively to increase market share - Liaise with Product, Design, and Sales to increase client satisfaction through cohesive strategies - Motivate digital marketing team to achieve goals - Monitor competition and provide ideas to stand out - Stay up-to-date with digital technology developments Show less
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Yaeris Digital Services
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Digital Marketing Manager
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Oct 2019 - Feb 2021
• Create, monitor and run media buy such as FB ads, Google ads, Tiktok ads, and etc • Perform SEO for off page, on page & technical optimization • Update report to customer after every campaign • Strategize out the digital journey • Diagnose digital issues and propose solutions • Achieve ROAS of 3.66 and more for clients • Always innovate new ads creative tailored to specific audience • Brainstorm new ways of advertising in Facebook • Generate new leads for sales • Followup and close sales • Retain customer & reactivate back sleeping customer • Increase customer referral Website Development • Shopify, Wordpress, WooCommerce, Wordpress Plugin & Bitrix24 Digital Marketing • Google Analytics • Google Adwords • Instagram Business • Facebook Ads & Business Manager • Canva (Content Creation) • Trello • Adzooma • Oviond • Tiktok Ads • WhatsApp Marketing • Google SEO • Website Optimization • Buyer’s Journey (AARRR metric) Other Tools • Microsoft Office (Word, Excel, PowerPoint) • Google Drive Show less
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Branch Sales Manager
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May 2016 - Sep 2019
• Provide training & coaching to new juniors on skillsets, mindsets & product knowledge• Hire and interview new candidate for sales team• Brainstorm new sales strategies on monthly basis• Responsible in delivering monthly branch sales target• Manage & inspire sales team emotion from time to time
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Assistant Sales Manager
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Jan 2015 - Apr 2016
• To acquire new SME Mobile business to achieve personal benchmark sales target 120 points per month based on submissions & 100 points based on activations per month.• To make minimum 120 outbound call to potential customer per day.• To fix 10 potential appointment with customer with detail customer information.• To visit and build close rapport with new and existing corporate customers on a regular basis for major share of referral business. Ensure that you have at least 20 referral sources. • To attend road shows & Blitz• Review, recommend and follow-ups on SME Mobiles Sales applications and documentation.• To identify new SME Mobile business opportunities• To maintain SME Mobile business to be a market leader in the industry and be No. 1 Business Dealer with Maxis.• Cross-sell core products, SME Individual Mobile plan.• To practice excellent customer service measured by customer satisfaction and feedback from referral sources.• A good team player & contribute to team building with a common goal.• To plan productive sales activities • To attend daily briefing & debriefing with sales team to share success stories & migration of best practice.• To attend weekly sales & service meeting with sales team• To ensure the customer enquiries and complaints are handled promptly and efficiently to satisfaction of customers.• To collate and transmit relevant information about competitor products and services to sales team with recommended solutions on how to overcome competition.• Participate in providing creative feedback on new product development, service quality, marketing / sales strategy etcs Show less
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Corporate Account Manager
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Sep 2014 - Dec 2014
• To acquire new SME Mobile business to achieve personal benchmark sales target 120 points per month based on submissions & 100 points based on activations per month.• To make minimum 120 outbound call to potential customer per day.• To fix 10 potential appointment with customer with detail customer information.• To visit and build close rapport with new and existing corporate customers on a regular basis for major share of referral business. Ensure that you have at least 20 referral sources. • To attend road shows & Blitz• Review, recommend and follow-ups on SME Mobiles Sales applications and documentation.• To identify new SME Mobile business opportunities• To maintain SME Mobile business to be a market leader in the industry and be No. 1 Business Dealer with Maxis.• Cross-sell core products, SME Individual Mobile plan.• To practice excellent customer service measured by customer satisfaction and feedback from referral sources.• A good team player & contribute to team building with a common goal.• To plan productive sales activities • To attend daily briefing & debriefing with sales team to share success stories & migration of best practice.• To attend weekly sales & service meeting with sales team• To ensure the customer enquiries and complaints are handled promptly and efficiently to satisfaction of customers.• To collate and transmit relevant information about competitor products and services to sales team with recommended solutions on how to overcome competition.• Participate in providing creative feedback on new product development, service quality, marketing / sales strategy etcs Show less
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Corporate Sales Executive
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Mar 2014 - Aug 2014
• To acquire new SME Mobile business to achieve personal benchmark sales target 120 points per month based on submissions & 100 points based on activations per month.• To make minimum 120 outbound call to potential customer per day.• To fix 10 potential appointment with customer with detail customer information.• To visit and build close rapport with new and existing corporate customers on a regular basis for major share of referral business. Ensure that you have at least 20 referral sources. • To attend road shows & Blitz• Review, recommend and follow-ups on SME Mobiles Sales applications and documentation.• To identify new SME Mobile business opportunities• To maintain SME Mobile business to be a market leader in the industry and be No. 1 Business Dealer with Maxis.• Cross-sell core products, SME Individual Mobile plan.• To practice excellent customer service measured by customer satisfaction and feedback from referral sources.• A good team player & contribute to team building with a common goal.• To plan productive sales activities • To attend daily briefing & debriefing with sales team to share success stories & migration of best practice.• To attend weekly sales & service meeting with sales team• To ensure the customer enquiries and complaints are handled promptly and efficiently to satisfaction of customers.• To collate and transmit relevant information about competitor products and services to sales team with recommended solutions on how to overcome competition.• Participate in providing creative feedback on new product development, service quality, marketing / sales strategy etcs Show less
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101 hair care
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Malaysia
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Hospitals and Health Care
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Consultant Specialist
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Apr 2011 - Jan 2014
• Acquire new customer to achieve company target on monthly basis • Achievement: Top sales in selling the most promotional voucher package • Acquire new customer to achieve company target on monthly basis • Achievement: Top sales in selling the most promotional voucher package
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HERBALIFE an Independent Distributor
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Health, Wellness & Fitness
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700 & Above Employee
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Supervisor
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Feb 2010 - Mar 2011
• Maintain a good relationship with existing customers • Acquire new customer to achieve company target on monthly basis • Cross sell existing customers with new products • Recruit new downline every month • Create new events to build good rapport with existing customers • Maintain a good relationship with existing customers • Acquire new customer to achieve company target on monthly basis • Cross sell existing customers with new products • Recruit new downline every month • Create new events to build good rapport with existing customers
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Education
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2021 - 2021
Blockchain Council
Online Degree Blockchain for Business, Business/Office Automation/Technology/Data Entry -
2019 - 2020
Digital Marketing Institute
Certified Digital Marketing Professional, Digital Communication and Media/Multimedia -
2010 - 2012
Monash University Malaysia
Bachelor’s Degree, Econometrics and Quantitative Economics -
2009 - 2010
Kolej Universiti Sunway
Bachelor’s Degree, Business/Commerce, General -
2008 - 2009
HELP University
Foundation in arts, Business -
2003 - 2007
SMK Methodist ACS
High School, Science
Community
