Experience

Business Information Solutions, Inc. (BIS)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Technology Officer

  • Aug 2020 - Present



Saltmarsh, Cleaveland & Gund

• IT Consultant

  • Aug 2017 - Jun 2020



Digital Boardwalk

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • Jul 2014 - Aug 2017

  Service Delivery Management Recruiting Service Delivery Management Recruiting



Cox Communications of Pensacola

• Pensacola

• Customer Care Advocate

  • Jan 2011 - Feb 2014

  Local team lead of technical escalation team supporting RF delivery of Video, Internet and VoIP solutions for residential customers. Developed Sharepoint site for Southeast Region that greatly improved team member on-boarding and current member news sharing. Consistently met and exceeded metric goals and helped develop peers. Local team lead of technical escalation team supporting RF delivery of Video, Internet and VoIP solutions for residential customers. Developed Sharepoint site for Southeast Region that greatly improved team member on-boarding and current member news sharing. Consistently met and exceeded metric goals and helped develop peers.



Bkw

• United Kingdom
• 1 - 100 Employee

• Director of IT

  • Apr 2005 - Sep 2010

  Directed technology implementation and usage for several offices. Developed custom ticketing/billing system that processed billable time & materials. Assisted with media/marketing production for corporate projects. Managed end user training and support. Directed technology implementation and usage for several offices. Developed custom ticketing/billing system that processed billable time & materials. Assisted with media/marketing production for corporate projects. Managed end user training and support.



Various

• Gulf Coast

• Technology Professional

  • Jul 2000 - Apr 2005

  Worked with various companies in technology implementation and support roles. Network Administration/Engineering, Inside Sales, Project Management, Installer & Office Management. Details available upon request. Worked with various companies in technology implementation and support roles. Network Administration/Engineering, Inside Sales, Project Management, Installer & Office Management. Details available upon request.