Manager, Fraud Investigation Services

• Mar 2023 - Present

Maintain awareness and knowledge of fraud trends within the industry and provide industry fraud trend education. Develop, implement and maintain investigation standards and processes that are aligned with regulatory requirements, client contractual obligations, and industry best practices. Report investigative findings in a clear and concise manner to client leadership and when appropriate provide recommendations to mitigate any potential risk of future similar fraud schemes. Direct management of investigators who conduct investigations on potential fraudulent transactions and fraud schemes. Establish metrics and regular oversight of investigations to ensure all appropriate investigative steps are being followed. Show less

Customer Success Manager, Fraud & Identity Solutions

• May 2020 - Present

Utilize Equifax's fraud prevention platforms to provide comprehensive risk analysis, robust strategy and support to corporate clients across multiple industries with an emphasis on quality, innovation, and results.

Senior Fraud Investigator

• Aug 2017 - May 2020

Risk Management Specialist

• Jun 2015 - Aug 2017

My mandate was to reduce and, if possible, eliminate Moneris Solutions’ fraud and operational risk losses. This was achieved through ongoing monitoring of the Moneris portfolio and processes to identify and quickly mitigate fraud and operational risks. My role was to provide ongoing fraud and risk education and feedback to merchants and internal partners.

Fraud Analyst

• Jun 2014 - Jun 2015

Financial Services Representative

• Jan 2013 - May 2014

Provided exceptional financial service and advice with the aim of helping Canadians live better lives. Provided exceptional financial service and advice with the aim of helping Canadians live better lives.

Customer Service Representative

• May 2011 - Dec 2012

Provided an outstanding customer experience that fulfilled and exceeded the needs and expectations of the client. Sought out business opportunities through effective communication and product knowledge to better serve the customer. Provided an outstanding customer experience that fulfilled and exceeded the needs and expectations of the client. Sought out business opportunities through effective communication and product knowledge to better serve the customer.