Experience

Yotta Games

• Singapore
• Computer Games
• 100 - 200 Employee

• Game Support Specialist

  • Oct 2020 - Present

  - Monitor game servers, analyze feedback for cross server events, search for bugs/glitches in weekly updates/events. - Communicate with our player base via first party software but also third party applications such as LINE/Facebook/Instagram/Email. Aid players with questions about gameplay as well as in-app purchases, community reports, payment issues and glitches/hacks. - Develop ideas on how to expand the player base while increasing profits. Gather feedback from the community and report back to Shanghai HQ about what could be implemented to improve the quality of the game. - Create training material and templates to streamline the learning process for the Game Support Specialist role. - Manage social media accounts and the content published. - Collaboration with other departments such as localization when it comes to live service updates. Show less



BriteCap Financial

• United States
• Financial Services
• 1 - 100 Employee

• Originations Specialist

  • Apr 2019 - Nov 2019

  - Communicate with small business owners about their revenue growth along with business needs. - Research business markets in order to set correct expectations with the company and business owners. - Stay in constant contact with multiple business owners to make sure all the required documents are submitted for the loan process. - Communicate with small business owners about their revenue growth along with business needs. - Research business markets in order to set correct expectations with the company and business owners. - Stay in constant contact with multiple business owners to make sure all the required documents are submitted for the loan process.



Sears Holdings Corporation

• West Hills, California

• Sales Specialist

  • Mar 2017 - Feb 2019

  - Promote sears products such as the home warranty. - Adapt to the current market trends. - Meet sales goals from week to week. - Promote sears products such as the home warranty. - Adapt to the current market trends. - Meet sales goals from week to week.



PT Gaming LLC

• Los Angeles, California

• Banker

  • Feb 2014 - Aug 2016

  - Responsible for large sums of money. - Knowledge of all casino games while being able to enforce all said rules. - Provide excellent customer service in any given situation. - Responsible for large sums of money. - Knowledge of all casino games while being able to enforce all said rules. - Provide excellent customer service in any given situation.