Experience

Gas South

• United States
• Utilities
• 200 - 300 Employee

• Corporate Training Program Manager

  • Feb 2021 - Present

  Gainesville, Florida, United States



Infinite Energy

• United States
• Oil and Gas
• 1 - 100 Employee

• Manager of Training and Development

  • May 2013 - Feb 2021

  Responsible for managing and developing training for Five9 integration for the all Infinite Energy employees. Created and developed the new Customer Experience Center Training Program by merging the previous Customer Care Training Program with the previous Residential Sales Training Program into one entity. Developed former Customer Care Training Program for Customer Care Associates in the natural gas field. Program included training workbook, classroom instruction and continued training post… Show more Responsible for managing and developing training for Five9 integration for the all Infinite Energy employees. Created and developed the new Customer Experience Center Training Program by merging the previous Customer Care Training Program with the previous Residential Sales Training Program into one entity. Developed former Customer Care Training Program for Customer Care Associates in the natural gas field. Program included training workbook, classroom instruction and continued training post program. Manage Training Team Leads for Commercial Sales, Customer Care and Residential Sales and Training Supervisor for Commercial Sales in Atlanta, Georgia office.

• Sales and Development Training Supervisor

  • May 2013 - Apr 2014

  Responsible for building new Sales Training Program for the Commercial Outbound Sales Representatives in the natural gas field. Program included training workbook, classroom instruction and continued training post program. Developed similar program for sister company in Houston, Texas to sell electricity. Managed two Training Team Leads one local and one in Atlanta, Georgia office.



Naylor Association Solutions (Naylor, LLC)

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Training Facilitator

  • Apr 2003 - May 2013

• Training Facilitator

  • Apr 2003 - May 2013

  Recipient of the President’s Club Award and Cruise Winner for Significant Contributions and Leadership in 2004. * Sales Manager of the Month October 2008 * Administrative Employee of the Month October 2003, January 2004, June 2006, July 2008, October 2008, February 2009, April 2010, January 2011and September 2011. * Mr. Wigglesworth F.I.S.H. award winner June 2009. * Solely responsible for the presentation of training program for all new account executives at Naylor’s… Show more Recipient of the President’s Club Award and Cruise Winner for Significant Contributions and Leadership in 2004. * Sales Manager of the Month October 2008 * Administrative Employee of the Month October 2003, January 2004, June 2006, July 2008, October 2008, February 2009, April 2010, January 2011and September 2011. * Mr. Wigglesworth F.I.S.H. award winner June 2009. * Solely responsible for the presentation of training program for all new account executives at Naylor’s Headquarters Branch. * Responsible for maintaining, updating and creating new training materials and strategies in coordination with the Vice President of Human Resources and the Executive Vice President and Vice President of Advertising Sales. * Secondary responsibility for training all company trainers in Gainesville, Atlanta and Winnipeg Branches. * Manage and direct sales teams in the absence of Sales Managers. * Coordinate and develop Sales Skills Training for Account Executives at all levels of the sales organization. This includes time management, presentation skills and effective use of software. * Develop motivational activities to improve sales performance and productivity.

• Account Executive

  • Dec 2002 - Mar 2003

  Team Player of the Month March 2003. * Responsible for researching and prospecting qualified clients for advertising in print and online publications in multiple industries * Consistently achieved and exceeded expectations in number of sales presentations, in project objectives and monthly sales targets. * Ensured client satisfaction by providing excellent customer service both during and after the sale. * Used both industry standard and proprietary software to accurately… Show more Team Player of the Month March 2003. * Responsible for researching and prospecting qualified clients for advertising in print and online publications in multiple industries * Consistently achieved and exceeded expectations in number of sales presentations, in project objectives and monthly sales targets. * Ensured client satisfaction by providing excellent customer service both during and after the sale. * Used both industry standard and proprietary software to accurately and efficiently process client information and advertising copy, and to ensure prompt resolution of concerns.



Christian Life Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Senior Minister

  • Apr 2000 - Nov 2002

• Senior Minister

  • Apr 2000 - Nov 2002

  Managed and gave oversight to all activities and personnel in a faith community by training and cultivating church leaders, both staff and volunteer. * Responsible for the development and delivery of all messages presented in the weekly gatherings. * Provided and implemented vision and direction for church growth in all programs. * Coordinated and delegated community outreach activities.



Westside Assembly Church

• Associate Minister

  • May 1993 - Sep 1999

• Associate Minister

  • May 1992 - Aug 1999

  Handled all administrative duties in Church Education, Daycare, and Leadership development. * Responsible for speaking, teaching and development of curriculum in a religious setting. * Initiated and maintained a Children’s Inner City Outreach Ministry.