Experience

Integrated Human Capital

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• CLIENT SERVICES LEADER

  • Feb 2022 - Present



BBM Staffing

• United States
• Human Resources Services
• 1 - 100 Employee

• Program Director

  • Oct 2020 - Present



Never forget We Care

• Executive Director

  • Jun 2019 - Feb 2022

  • Directed day-to-day operations, including human resources, marketing, budgeting, cost control, safety, customer satisfaction and resident, family and community relations. • Streamlined annual costs by 20% while increasing new business. • Created new monitoring programs that delivered record improvements in quality and productivity. • Oversaw billing and collection processes to promote a high level of accuracy, integrity, and cost savings. • Developed human resource policies, training and volunteer recruitment programs that increased guest satisfaction and established a strong positive reputation for the organization. • Led marketing efforts for special events and volunteer activities, steadily boosting participation. • Identified new potential business opportunities, generating new revenue for the company. • Managed multiple safety improvements and performed risk management oversight through effective training and resource allocation. Show less



InGenesis, Inc.

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Program Manager

  • May 2016 - Jun 2019

  Managed 300+ employees and a wide range of programs at a workforce solutions company providing services to diverse clients. • Reduced turnover from 49% to 25.3% at a contract location by implementing a new bonus structure and an attendance reward program. • Developed a budget and operating plan for multiple programs. • Created an evaluation method to assess program strengths and identify areas for improvement, adding new programs and increasing the customer base. • Oversaw customer satisfaction, safety, quality and team member performance, regularly exceeding all internal goals and implementing changes based on customer feedback. • Liaised with external stakeholders on project and service issues, resolving problems quickly and effectively. • Analyzed program risks, producing assessments and status reports throughout program life cycles. • Provided innovative workforce training, creating and delivering engaging content. • Guided quality improvement initiatives that improved customer satisfaction ratings by 65% and increased referrals by 43%. Show less



Pacesetter/San Antonio Staffing:

• Onsite Manager

  • Aug 2014 - May 2016

  • Connected 100 skilled workers weekly with high-quality job opportunities at some of the area's top companies. • Established long-term relationships with 20 businesses while fulfilling their labor needs. • Supported personnel administration activities like determining employment eligibility, scheduling drug screening coordinating payroll services. • Coached and trained staff on company policies and operational procedures. • Ensured seamless operations on-site for all clients and employees. Show less