Experience

X2X Media Group

• United States
• Media Production
• 1 - 100 Employee

• Associate Support Coordinator

  • Jul 2021 - Present



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Service Desk Associate Senior

  • Sep 2020 - Jul 2021

  - Processing mobile device and SIM card management tickets and orders in relevant service support systems (Service NOW, SMARSH)- Handling service requests and mobile-related incidents and following up on them by using remote access tools- Supporting customers via e-mail and phone- Taking part in customer-facing calls as a temporary replacement in the absence of the responsible Manager; for these creating reports of currently ongoing tickets- Taking part in billing-related investigations to help Managers- Implementing new workarounds that we can resolve tickets and spare time with, also helping the team with creating small articles about those methods- Documenting known errors and workarounds and helping to create Knowledge articles- Handling more complex cases (site creation, fixed hardware order)- Actively cooperating with support internal and external technical teams to achieve smooth processes and great customer-experience- Helping new joiner colleagues with training

• Service Desk Associate Experienced

  • Sep 2019 - Sep 2020

• Service Desk Associate

  • Sep 2018 - Sep 2019



Aqua Athletes Company

• Sales Advisor

  • Nov 2017 - Aug 2018

  -helping customers with advice and informing them about our products to deliver a great customer experience- managing stock allocation in store and scanning new products into our computer system- being responsible for cashier tasks- handling customer complaints- taking part in the regular inventory process- rearranging products, equipments and stands to support merchandizing on a monthly basis -helping customers with advice and informing them about our products to deliver a great customer experience- managing stock allocation in store and scanning new products into our computer system- being responsible for cashier tasks- handling customer complaints- taking part in the regular inventory process- rearranging products, equipments and stands to support merchandizing on a monthly basis



H&M

• Belgium
• Construction

• Sales Advisor

  • Dec 2015 - Nov 2017

  - helping customers with advice and informing them via phone focusing on great customer-experience- being responsible for cashier tasks- handling customer complaints- taking part in the yearly inventory process- as a mentor I had the opportunity to help and train new colleagues, following up on their knowledge- I also took part in Assessment Centre training where only mentors were trained - helping customers with advice and informing them via phone focusing on great customer-experience- being responsible for cashier tasks- handling customer complaints- taking part in the yearly inventory process- as a mentor I had the opportunity to help and train new colleagues, following up on their knowledge- I also took part in Assessment Centre training where only mentors were trained