BI PROCESSING ENGINEER

• Apr 2017 - Present

BI Processing

• May 2008 - Nov 2022

- Installation and troubleshooting of UC4 application and its components and agents - Installation and troubleshooting of Redwood Cronacle application together with vendor. Installation of components and agents. - Leading projects of transitions, migrations regarding customer and company requirements - Communication, on side customers visits in regards to takeover knowledge and services and also to present new technical concept of work end how to. - Creating and scheduling jobs via Redwood Cronacle and UC4 tool according to customer requests - mostly specified for SAP Job management/FTP - Creating and scheduling jobs via Control-M tool according to customer requests - mostly specified for SAP Job management/FTP jobs - Checking, executing, solving and creating tickets (problem tickets, change management tickets, incidents) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, etc.) - Investigating the root cause of incidents and initiate actions to improve or correct the situation - Point of contact for existing customers, daily communication and reporting on managerial level, close cooperation with other departments to ensure operational goals - Participation in various type of projects focused mainly on job’s migration and conversions within same/or different platforms - Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise Show less