Richmond McCloud
Resource Referral & Benefits Coordinator at Stop Soldier Suicide- Claim this Profile
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Bio
Credentials
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Applied Suicide Intervention Skills Training
LivingWorksJul, 2023- Nov, 2024 -
J.T. O'Donnell on Making Recruiters Come to You
LinkedInAug, 2019- Nov, 2024
Experience
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Stop Soldier Suicide
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United States
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Non-profit Organizations
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1 - 100 Employee
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Resource Referral & Benefits Coordinator
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Mar 2022 - Present
Regularly research and identify external resource database options for use in the call center. Assist Wellness Coordinators as necessary to identify and provide appropriate resources for clients, including prioritization of key resources. Develop collateral to support case management resource identification and referral processes. Collaborate with the Resource, Referral, & Benefits Manager to expand the resource database. Work closely with low-risk and 3rd party clients following WC assessment of risk and manager approval, to identify appropriate resources and support the client to ensure an appropriate connection. This may include calling resources to ensure operational and effective resources with/for clients, and further supporting a client until the resource is deemed successful. Participate in SSS team meetings and Wellness Center (WC) staffing discussions and provide regular updates on WC resource and referral activities. Show less
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USO North Carolina
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United States
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Armed Forces
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1 - 100 Employee
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USO Pathfinder Scout
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Feb 2019 - Apr 2022
Serve as facilitator between transitioning troops and their families and federal, state and local agencies’ program elements and services, providing a tailored, personal and effective experience. Support new and existing working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.* Design and keep detailed records of Individual Action Plans. Make assessments, provide consultation and follow through to assist in meeting individual and/or family goals.* Assist with design and distribution of marketing materials across multiple channels in order to raise awareness of local USO Pathfinder programs and services. Represent the organization at scheduled events and outreach programs as assigned.* Coordinate with local USO leadership to ensure appropriate and adequate volume of volunteers, supplies and other resources are available for all programs, services, events and activities.* Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO Pathfinder transition services. Show less
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Instructor
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May 2017 - Feb 2019
InstructorInstructor for Initial Entry Level Courses in the field of Cavalry Scout 19D. Responsible for reviewing POIs and training schedules for accuracy, identifying equipment and material shortages and arranging for equivalent training with the properly submitted addendum. Responsible for controlling test materials and the conduct of instruction IAW current TRADOC Regulations.Training DeveloperServes as a Training Developer for the Leadership Development Section, Training Development and Integration Division, Directorate Of Training (DOT). Analyzes, designs, develops, and validates training products and resourcing documents for the 19D OUST Show less
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Senior Policy Advisor
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Mar 2013 - Apr 2017
Performed and completed tasks and assignments associated with support functions for theVice President of Unit operations. Generated reports and maintained databases to ensure accurate and correct data is reported.Used complex software (e.g. database, spreadsheet, and graphics) as a tool for performing force protection, security policies and physical security assignments. Managed 95 Soldiers, maintaining good order and discipline, during daily operations
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Senior Unit Assistant
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May 2010 - Feb 2013
Provided administrative support to two Department Managers and eight Supervisors; prepared a variety of correspondence on own initiative from drafts or verbal instruction. Received, screened and routed incoming telephone calls; placed calls, received visitors,arranged appointments, and maintained calendar; prepared agendas and materials forpresentations; distributed incoming mail, faxes and other communications. Maintained inventory levels of office supplies; submitted travel and other expenses for payment. Show less
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Lead Instructor
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Feb 2010 - Feb 2013
Instructed and trained new entry personnel on basic time management, problem solving and team-working skills. Identified training, developed lessons plans, set the training standard, conduct classroom and hands on training, and evaluated the training, training over 3000 personnel annually. Position required heavy Excel and data entry using computer programs.
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First Line Supervisor
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Mar 1999 - Feb 2010
Directly supervised, trained, and evaluated 15 personnel in support of the Global War onTerrorism in two different countries. Interpreted training directives and guidance. Assisted the assistant senior advisor with strategic planning and establishment of unit action plans.
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Education
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2010 - 2014
Troy University
Bachelor of Science - BS, Criminal Justice and Corrections
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