Experience

Data2Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Director, Sales Operations

  • Oct 2020 - Present

  Fort Myers, Florida, United States As the Director, Sales Operations for Data2Logistics I am globally responsible for onboarding and training sales personnel, building and maintaining sales presentations and proposal documents, product demonstrations, company newsletters, social media management, trade shows and other sales and marketing support.

• Business Development Manager

  • Mar 2015 - Oct 2020

  Fort Myers, Florida Area  Reduced RFP turnaround time by over 50% while ensuring consistently high quality responses.  Exponentially expanded company social media presence resulting on over 200% increase in sales inquiries.  Secured US Department of Commerce US/EU Privacy Shield certification, positioning our company for continued global growth.  Developed strategic relationships with key carriers who have become references, bringing in new business opportunities  Implemented, managed and trained sales… Show more  Reduced RFP turnaround time by over 50% while ensuring consistently high quality responses.  Exponentially expanded company social media presence resulting on over 200% increase in sales inquiries.  Secured US Department of Commerce US/EU Privacy Shield certification, positioning our company for continued global growth.  Developed strategic relationships with key carriers who have become references, bringing in new business opportunities  Implemented, managed and trained sales team on new CRM tool.

• Operations Improvement Manager

  • Nov 2013 - Mar 2015

  Fort Myers, Florida Area  Slashed the number of paper invoice processing from 4.5M to 1.8M annually by leading and implementing a new Electric Invoicing Process.  Improved efficiency of audit team consisting of 22 on-site and remote auditors through effective management, coaching and training.  Saved an at-risk client through discovery, analysis and implementation of process improvements to address client complaints. Translated findings into proactive roadmap.

• Director of Process Improvement

  • Jan 2010 - Oct 2013

  Fort Myers, Florida Area  Dramatically reduced duplicate payments from 1,000 DPMO to 12 (5.7 sigma) through project addressing processing logic, audit team review process and establishment of critical data factors.  Built improved client profitability models based on implementation of electronic application for tracking processing hours by function and employee.  Created process for improving company relationship with key logistics service providers and establishing central points of contact.

• Director of Customer Service

  • Apr 2007 - Jan 2010

  Fort Myers, Florida Area  Consolidated ‘dispersed’ client relationship managers into customer service and training organization. Built team of 19 professionals into cohesive organization and promoted high performers into key senior mentoring roles.  Leveraged loss analysis to implement business strategies to reduce client terminations. Established process for ‘early warning’ notification, client interviews and recovery actions.  Designed and launched two Net Promoter surveys which lead to improvements of the… Show more  Consolidated ‘dispersed’ client relationship managers into customer service and training organization. Built team of 19 professionals into cohesive organization and promoted high performers into key senior mentoring roles.  Leveraged loss analysis to implement business strategies to reduce client terminations. Established process for ‘early warning’ notification, client interviews and recovery actions.  Designed and launched two Net Promoter surveys which lead to improvements of the company website, realignment of IT resources for faster turnaround of client critical programming requests, and stabilization of client staff assignments.



SABIC

• Saudi Arabia
• Chemical Manufacturing
• 700 & Above Employee

• Process Leader

  • 2000 - Apr 2007

  Selkirk, NY  Strategically allocated $6M Plant and Equipment (P&E) investment funding at four GE Plastics locations (2 US, Brazil and Argentina) based on safety, ROI and growth.  Matrix managed development, training and deployment of proprietary manufacturing color control software to 27 global GE locations, overcoming technical, cultural and functional barriers.  Dramatically reduced new color manufacturing startup time from 80+ hours to less than 30 minutes via state of the art electronic… Show more  Strategically allocated $6M Plant and Equipment (P&E) investment funding at four GE Plastics locations (2 US, Brazil and Argentina) based on safety, ROI and growth.  Matrix managed development, training and deployment of proprietary manufacturing color control software to 27 global GE locations, overcoming technical, cultural and functional barriers.  Dramatically reduced new color manufacturing startup time from 80+ hours to less than 30 minutes via state of the art electronic storage, transmission and retrieval of color spectral data.

• Materials & Logistics Manager

  • Mar 1995 - Mar 2000

  Selkirk, NY  Tactically balanced customer service performance, effective capacity utilization, raw material availability and logistics cost effectiveness for $200M plastics business line at four US locations.  Maximized $8M distribution budget by improving cents/lb distribution costs through improvements in LTL consolidation and increased truckload utilization.  Cut recycle inventories over 30% by developing strategic partnerships with recycle outlets  Reduced finished goods inventories 35%… Show more  Tactically balanced customer service performance, effective capacity utilization, raw material availability and logistics cost effectiveness for $200M plastics business line at four US locations.  Maximized $8M distribution budget by improving cents/lb distribution costs through improvements in LTL consolidation and increased truckload utilization.  Cut recycle inventories over 30% by developing strategic partnerships with recycle outlets  Reduced finished goods inventories 35% by attacking aged and slow moving inventories and strategic placement of key products.

• Site Customer Service Coordinator

  • Jul 1993 - Mar 1995

  Liaison/coordinator between client customer service and manufacturing operations. Translated customer requirements into manufacturing and scheduling demands. Managed up and down communication regarding production performance and change requirements

• Senior Customer Service Rep

  • Feb 1990 - Jul 1993

  Provided front line customer service to major OEM automotive accounts worth over $150M annual revenue. Received Management Award for customer relationship building. Named 'Quick Response Person of the Year' for demonstrating passion for customer service, speed and teamwork.

• Compounding Coordinator

  • Jun 1986 - Jan 1990

  Selkirk, NY Managed custom color matching, in-house and toll compounding operations for specialty weatherable polymer. Built demand and inventory plans and managed production to mantain minimum stock levels, lead time and customer ontime delivery performance.