Front Office - Whatever Whenever Agent

• Feb 2023 - Present

Front Office - At Your Service (Pre-Opening Team)

• Mar 2022 - Feb 2023

Welcome Desk Agent

• Jul 2017 - Mar 2022

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Offering room upselling to the next category of the room. Deep Understanding about all tiers of Marriott Bonvoy Membership Programme including the benefit of each category Show less

Assistant Store Manager

• Mar 2016 - Apr 2017

Supervise and train staffReview staff performance and offer constructive feedbackCollaborate with team leads on setting and achieving team-specific goalsPurchase inventory based on current trends, availability of new products and customer interestDisplay merchandise to maximize purchasing appealOrganize sales and product demonstrationsWrite sales and customer reports and make recommendations for improvementsInteract with customers and resolve complaints or grievances

Shopping Advisor

• Feb 2015 - Feb 2016

Arrange merchandise on shelves according to popularity and other criteriaApproach customers and offer them advice on products to persuade them to buyProvide information and other services such as handling returns of merchandiseLocate products on behalf of customersDeal with complaints in a patient and helpful mannerTake and record orders through a computer system in person or over the phone/e-mailUpdate customer information in databasesGo the “extra mile” to meet targetsMonitor shelves inventory and unload new products when neededOperate cash registers and close daily revenuesMaintain a clean and orderly environment in the store Show less

Housekeeping Coordinator

• Nov 2011 - Apr 2012

Assign guest rooms and common areas to the Housekeeping Staff, inspect rooms and common areas for cleanliness, order cleaning supplies, give regular reports to the senior hotel management Assign guest rooms and common areas to the Housekeeping Staff, inspect rooms and common areas for cleanliness, order cleaning supplies, give regular reports to the senior hotel management