Message Detection Analyst Lead

• Jan 2023 - Present

Technical Account Manager & Escalation Manager

• Jul 2022 - Mar 2023

Senior Technical Support Engineer

• Apr 2022 - Dec 2022

Cybersecurity Researcher and Consultant, Co-Founder

• Jul 2021 - Dec 2021

Passionate about Cybersecurity in Southeast Asia (ASEAN) and Eastern Europe. With my co-founder, we designed and monitored a global threat intelligence network using honeypots to give us a glimpse into the cyber risk factors to ASEAN and Eastern European technology, finance, manufacturing, and logistics industries. I researched product-market fit of a cybersecurity consulting and apprenticeship business model in these regions that included a brief enrollment into the Founder Institute Singapore cohort (Summer 2021). During this time, I also performed some email deliverability consulting for a customer using Office 365. Show less

Email Security Practitioner

• Apr 2020 - Jul 2021

Professional Services implementation consultant managing multiple white-glove, 3+ month projects to healthcare and Fortune 500 insurance, banking, and commercial sector customers. I was their dedicated email security subject matter expert and often embedded in their organization as a contractor maximizing the value of Agari's solutions. My projects focused on implementing and educating technical/non-technical business teams on the SPF/DKIM/DMARC email authentication and compliance standards. Show less

Messaging Security Analyst Level 2

• Mar 2018 - Apr 2020

Messaging SOC (MSOC) Tier 2 Analyst for everything anti-abuse, deliverability, and spam/phishing/malware detection related at Mimecast. I investigated and responded to priority detection and deliverability issues, communicating to customers the relevant threat intel, IOCs, and taken remediation steps on our end to protect them against email-borne cyber threats and aid in their incident response processes. Daily responsibilities: a combination of log analysis here, an OSINT rabbit hole there, and often in a VM to analyze/rescan a potential malware or phishing sample. As a senior "firefighter" on the US MSOC team, I responded to alerts about potential spam outbreaks, tracked and remediated IP reputation and deliverability issues, and developed SOPs and documentation to enable Tier 1 MSOC Analysts and Support Engineers to handle detection-related cases faster and easier because reacting is really only half the battle. Show less

Technical Support Engineer

• Feb 2017 - Mar 2018

Enabling customer success through technical email and phone support for our cloud-based Secure Email Gateway (SEG), Archiving, and Continuity products as part of our Mimecast platform, an emerging industry leader in making email safer for business. On a daily basis, dozens of our technical partners and customers' technical staff seek my guidance and recommendations on augmenting, replacing, and/or complementing their existing email/messaging environment with Mimecast's offeriings.

Instructional Technology Support Specialist

• Nov 2014 - Feb 2017

- Managing the ITSM ticket queue for the Academic Technology Group, responsible for supporting the instructional technology needs of Harvard College and the Graduate School of Arts and Sciences (GSAS) faculty and staff. - Providing user consulting and support during the Faculty of Arts and Science (FAS) transition from its in-house Learning Management System iSites to the open-source Instructure Canvas. - Managing the ITSM ticket queue for the Academic Technology Group, responsible for supporting the instructional technology needs of Harvard College and the Graduate School of Arts and Sciences (GSAS) faculty and staff. - Providing user consulting and support during the Faculty of Arts and Science (FAS) transition from its in-house Learning Management System iSites to the open-source Instructure Canvas.

Help Desk Consultant

• Sep 2013 - May 2014

• Provided direct and remote technical support and recommendations for Brown’s 8,000 students & 4,000 faculty and staff; experience troubleshooting both Windows and Mac OS X software and driver issues. • Managed the IT Service Center’s ticket system with professional and student staff for over 100 incidents daily using RemedyWeb. • Provided direct and remote technical support and recommendations for Brown’s 8,000 students & 4,000 faculty and staff; experience troubleshooting both Windows and Mac OS X software and driver issues. • Managed the IT Service Center’s ticket system with professional and student staff for over 100 incidents daily using RemedyWeb.

7th Grade Math Teacher

• Jun 2013 - May 2014

Communications Intern

• Jun 2012 - May 2014