Richie Willis
CSC Technician Level II at Multi Systems Incorporated- Claim this Profile
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Topline Score
Bio
Antoinette Silago
I have worked with Richie on several occasions and he is very good at what he does for this company. He has a very positive attitude and it is always good to talk to him in the halls at work. He seems very focused when it comes to his work. It is always a pleasure helping him on issues.
Jeff Ammons
There are not many people that I would write a recommendation for but Mr. Willis is one of the few. His work ethic, professionalism and attitude are above most that I have ever had the pleasure to work with. It would not be an exaggeration to say that he would be an asset to any employer.
Antoinette Silago
I have worked with Richie on several occasions and he is very good at what he does for this company. He has a very positive attitude and it is always good to talk to him in the halls at work. He seems very focused when it comes to his work. It is always a pleasure helping him on issues.
Jeff Ammons
There are not many people that I would write a recommendation for but Mr. Willis is one of the few. His work ethic, professionalism and attitude are above most that I have ever had the pleasure to work with. It would not be an exaggeration to say that he would be an asset to any employer.
Antoinette Silago
I have worked with Richie on several occasions and he is very good at what he does for this company. He has a very positive attitude and it is always good to talk to him in the halls at work. He seems very focused when it comes to his work. It is always a pleasure helping him on issues.
Jeff Ammons
There are not many people that I would write a recommendation for but Mr. Willis is one of the few. His work ethic, professionalism and attitude are above most that I have ever had the pleasure to work with. It would not be an exaggeration to say that he would be an asset to any employer.
Antoinette Silago
I have worked with Richie on several occasions and he is very good at what he does for this company. He has a very positive attitude and it is always good to talk to him in the halls at work. He seems very focused when it comes to his work. It is always a pleasure helping him on issues.
Jeff Ammons
There are not many people that I would write a recommendation for but Mr. Willis is one of the few. His work ethic, professionalism and attitude are above most that I have ever had the pleasure to work with. It would not be an exaggeration to say that he would be an asset to any employer.
Experience
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MSI Solutions
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United States
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Hospitality
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1 - 100 Employee
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CSC Technician Level II
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Jul 1998 - Present
Customer Assistance Center level II technician. Support PC systems, printers, modems, and other related peripherals. Support network configurations such as Board bane/Base bane, token ring and ethernet. Support operating systems and network systems; Windows2000, TCPIP. Understanding of hospitality industry tosupport property management; Sales/Marketing, Point of Sales system. Understanding of vendor interfaces from Call Accounting, PBX, Key lock, and Central Reservation Systems Customer Assistance Center level II technician. Support PC systems, printers, modems, and other related peripherals. Support network configurations such as Board bane/Base bane, token ring and ethernet. Support operating systems and network systems; Windows2000, TCPIP. Understanding of hospitality industry tosupport property management; Sales/Marketing, Point of Sales system. Understanding of vendor interfaces from Call Accounting, PBX, Key lock, and Central Reservation Systems
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Supervisor, Reservation Sales
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Jan 1997 - Jun 1998
Ensuring call quality on 90% or better on all calls monitored; Coach/counsel the sales agents to convert as many calls as possible into reservations; Motivate, encourage and recognize the sales agents on an ongoing basis; Ensuring call quality on 90% or better on all calls monitored; Coach/counsel the sales agents to convert as many calls as possible into reservations; Motivate, encourage and recognize the sales agents on an ongoing basis;
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Supervisor of North American Reservations
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Jun 1995 - Jan 1997
Interviewing and hiring of employees for the reservation center; Training of employees on the Lynx system to perform job responsibilities; Responsible for sales and productiivity of each reservation sales agent; Interviewing and hiring of employees for the reservation center; Training of employees on the Lynx system to perform job responsibilities; Responsible for sales and productiivity of each reservation sales agent;
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Education
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1985 - 1990
Montana State University-Northern
Business Administration, Business & Physical/Secondary Education
Community
