Experience

Overhaul

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• IoT Specialist

  • Apr 2021 - Present

• Command And Control Center Manager

  • Jun 2018 - Apr 2021

  Manage team that uses software to ensure the Safety and Security of high value loads for the Logistics and Transportation industries. Role is responsible for ensuring team is maintaining customer agreed upon protocols.



NEIGHBORHOOD GARAGE DOOR SERVICES

• Austin, Texas Area

• City Manager

  • Feb 2016 - Jun 2018

  Manage a team of 12 field technicians, staff schedules, warehouse inventory as well as handle any customer escalations. Work service repair calls, fix broken springs, cables, programming remotes and adjusting safety eyes. Install new and replacement openers, doors, sections and tracks. Measure spaces for quotes; provide on-site troubleshooting and customer service. Manage a team of 12 field technicians, staff schedules, warehouse inventory as well as handle any customer escalations. Work service repair calls, fix broken springs, cables, programming remotes and adjusting safety eyes. Install new and replacement openers, doors, sections and tracks. Measure spaces for quotes; provide on-site troubleshooting and customer service.



United Optics

• Austin, Texas Area

• Cable Technician

  • Dec 2013 - Jan 2016

  Working as a bury technician with strong manual dexterity and hand-eye coordination as well as the ability to work in all weather conditions or confined spaces. Working as a bury technician with strong manual dexterity and hand-eye coordination as well as the ability to work in all weather conditions or confined spaces.



TowWorks, LLC

• United States
• Software Development
• 1 - 100 Employee

• Technical Specialist

  • Dec 2012 - Dec 2013

  Worked on creating and generating web-based reports for our customers. Built database views for reporting and data mining. Created custom web pages for viewing and manipulating data. Received support calls and emails to resolve software and general technical support issues. Traveled to customer locations to train employees on software usage. Worked on creating and generating web-based reports for our customers. Built database views for reporting and data mining. Created custom web pages for viewing and manipulating data. Received support calls and emails to resolve software and general technical support issues. Traveled to customer locations to train employees on software usage.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Support Representative

  • Jul 2011 - May 2012

  • Provide resolution to the Executive Services Team to resolve Dell and DFS Customer issues for all Transactional Group segments• Supports the overseas Resolution Teams to resolve escalated issues • Traveled to the Philippines as the selected trainer to instruct the Resolution Specialist on how to handle Dell Care issues • Supervise case services levels for both overseas sites to ensure customer issues are resolved quickly and efficiently• Responsible for processing disputes according to internal/external guidelines and service levels• Responds to DFS client inquiries regarding disputes via E-Oscar Show less

• Executive Customer Care

  • Jan 2007 - Jun 2011

  • Provide resolution to the Executive Services Team to resolve Dell and DFS Customer issues for all Transactional Group segments• Supports the overseas Resolution Teams to resolve escalated issues • Traveled to the Philippines as the selected trainer to instruct the Resolution Specialist on how to handle Dell Care issues • Supervise case services levels for both overseas sites to ensure customer issues are resolved quickly and efficiently• Responsible for processing disputes according to internal/external guidelines and service levels• Responds to DFS client inquiries regarding disputes via E-Oscar Show less

• Assembly Technician

  • Jun 2000 - Jan 2007