Experience

Scarlet Pearl Casino Resort

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Buffet Busperson

  • Sep 2017 - Present

  Clean tables Refill ice bins Refill cup stacks Sweep floors Arrange tables for large parties Open new boxes of cups Open new boxes of silverware Serve drinks Accommodate guests by getting items for them Clean tables Refill ice bins Refill cup stacks Sweep floors Arrange tables for large parties Open new boxes of cups Open new boxes of silverware Serve drinks Accommodate guests by getting items for them



Dollar General

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Nov 2016 - Jul 2017

  ● Varied shift ranging from 5am to 10pm ● Count money in safe twice daily to ensure the dollar amount is correct ● Two registers must be set at all times (one for manager, one for cashier) ● Stock inventory received from truck until 4pm ● Recover store from 4pm to 8:45pm ● Count down money from cashier registers during shift change ● Pull manager register for countdown at 8:45pm ● Sweep/mop floors ● Handle any customer complaints/ issue ● Resolve issues in a timely and appropriate manner Show less



RUSH events

• Australia
• Events Services
• 1 - 100 Employee

• Event Supervisor

  • Dec 2015 - Mar 2016

  ● Arrive at event location 1 hour before store closing ● Set up event in timely and quick manner ● Find creative solutions to set up problems ● Market event product(s) to Sam’s Club customers ● Set up enough inventory for next day after work day is complete ● Tear down event in a timely and quick manner ● Wrap unopened product(s) for next store delivery ● Deliver opened product(s) to storage location ● Arrive at event location 1 hour before store closing ● Set up event in timely and quick manner ● Find creative solutions to set up problems ● Market event product(s) to Sam’s Club customers ● Set up enough inventory for next day after work day is complete ● Tear down event in a timely and quick manner ● Wrap unopened product(s) for next store delivery ● Deliver opened product(s) to storage location



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Dec 2015

  ● Answer incoming calls● Offer solutions to customer complaints● Offer deals to new potential customers● Complete calls in an average of 4:30

• Customer Service Representative

  • Jun 2015 - Sep 2015

  ● Answer incoming calls● Offer solutions to customer complaints● Offer deals to new potential customers● Complete calls in an average of 4:30


Bankers Life
• United States
• Insurance
• 700 & Above Employee
• Insurance Agent

  • Sep 2015 - Oct 2015


Beau Rivage Resort & Casino

• Gambling Facilities and Casinos
• 700 & Above Employee

• Buffet Busperson

  • Mar 2012 - Jun 2015

  ● Clean tables in a timely and efficient manner● Seat Guests● Fill out drink orders for Guests and place them on table before the Guests return● Sweep floors before and after shift● Wipe station counters down before and after shift● Met with co-workers weekly for handling conflict resolution scenarios creatively and efficiently● Gained necessary experience to promote personal character growth● Learned how to properly assess situations and what tools would be necessary solve them● Approach guests with Beau Service 7.0* standards○ Greeting with a Smile○ Use of Guest Name○ Anticipate Needs by asking questions○ Ensure Satisfaction by asking questions○ Thank the Guests○ Own and Resolve problems○ Promote the MGM/Beau Rivage/MLife brand● Use H.E.A.R. training (guest recovery program) when necessary○ Hear○ Empathize○ Apologize○ Resolve Show less

• Showroom Usher

  • Oct 2010 - Mar 2012

  ● Seat Guests in seats listed on entry ticket● Block Guests from entering employee only areas● Stop Guests from heckling or starting fights with other Guests● Stop Guests from smoking in the theater● At the Headliner's request, stop Guests from taking pictures or videos of the show