Experience

Hubport Interactive, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Virtual Assistant

  • Mar 2010 - Present

  - Online administrative and clerical works, as per client's specification. - Data mining as per client's requirements. - Online data collaboration using Zoho and Google Apps. - Trainer for incoming voice virtual assistants. - Online administrative and clerical works, as per client's specification. - Data mining as per client's requirements. - Online data collaboration using Zoho and Google Apps. - Trainer for incoming voice virtual assistants.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• AT&T Technical Support Representative

  • Apr 2009 - Mar 2010

  - Provided phone assistance to US-based clients of AT&T for issues regarding bundled package for U-verse tv, internet and phone services. - Assisted customers in troubleshooting services and dispatching technicians, as needed. - Provided phone assistance to US-based clients of AT&T for issues regarding bundled package for U-verse tv, internet and phone services. - Assisted customers in troubleshooting services and dispatching technicians, as needed.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Apple Technical Support Representative

  • Aug 2007 - Mar 2009

  - Assisted US-based clients through phone on issues with their Apple desktops for both hardware and bundled software packages. - Handled troubleshooting through phone for original and 3G iphones. - Assisted US-based clients through phone on issues with their Apple desktops for both hardware and bundled software packages. - Handled troubleshooting through phone for original and 3G iphones.



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Technical Support Representative

  • Jul 2006 - May 2007



Monark Equipment

• Branch Service Admin Staff

  • Feb 2002 - Jan 2006