Experience

Heartland

• India
• Advertising Services

• Program Manager

  • Aug 2022 - Present

  Buffalo, New York, United States

• Project Manager

  • Nov 2020 - Aug 2022

• Implementation Specialist

  • Sep 2018 - Nov 2020

  Jeffersonville, Indiana

• Sr. Product Support Specialist

  • Jul 2014 - Nov 2018

  • Support developers and merchants using pre-certified software and custom integrations; troubleshoot and escalate errors as needed for PHP, Python, .NET, Java, Ruby and other systems • Provide feedback on new implementations and processes to expand the eCommerce platform • Provide support for new initiatives for eCommerce platforms for Heartland and Global Payments customers; supply level one support for third-party partnerships • Organize and shepherd the development process for… Show more • Support developers and merchants using pre-certified software and custom integrations; troubleshoot and escalate errors as needed for PHP, Python, .NET, Java, Ruby and other systems • Provide feedback on new implementations and processes to expand the eCommerce platform • Provide support for new initiatives for eCommerce platforms for Heartland and Global Payments customers; supply level one support for third-party partnerships • Organize and shepherd the development process for third-party developers seeking an integration on various Heartland legacy platforms



Member Benefits LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Sales and Operations

  • Jan 2012 - Jan 2014

  • Oversee sales team’s daily progress, assign sales projects, determine goals and bonuses for each project based on company procedures • Organize and direct research and lead generation for sales projects; work with Client Services staff to create new projects enhancing current programs • Maintain multiple databases of information; completed a transition of company information into new Salesforce.com database; write and design queries and reports for all departments of the… Show more • Oversee sales team’s daily progress, assign sales projects, determine goals and bonuses for each project based on company procedures • Organize and direct research and lead generation for sales projects; work with Client Services staff to create new projects enhancing current programs • Maintain multiple databases of information; completed a transition of company information into new Salesforce.com database; write and design queries and reports for all departments of the company • Supervise Customer Service associates to ensure timely and appropriate responses to concerns • Edit and proof signed contracts to ensure accuracy of published information • Monitor and manage operational projects, including but not limited to: new client rollouts, renewal of promotion for approximately 12,000 merchants nationwide, and database cleanup Show less