Experience

Sunago Education
• Malaysia
• Education
• 1 - 100 Employee
• Customer Success Specialist

  • Nov 2022 - Present

ZALORA Group
• Singapore
• Software Development
• 700 & Above Employee
• Regional Key Account Executive

  • Apr 2022 - Sep 2022

Shopee
• Retail
• 1 - 100 Employee
• Relationship Management Associate, FMCG

  • Jun 2021 - Apr 2022


Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• • Oct 2020 - May 2021

• • Jul 2020 - Oct 2020



SESO Malaysia

• Non-profit Organizations

• Human Resources Coordinator

  • Mar 2020 - Oct 2020

  -Currently working in a young NGO to empower communities and raise awareness of the persisting food waste issue in Malaysia. -Handling recruitment of volunteers to support SESO's initiatives, which are inclusive of collecting and redistributing food supply and daily necessities to affected communities. -Currently working in a young NGO to empower communities and raise awareness of the persisting food waste issue in Malaysia. -Handling recruitment of volunteers to support SESO's initiatives, which are inclusive of collecting and redistributing food supply and daily necessities to affected communities.



SMX Global Sdn. Bhd.

• Logistics Intern

  • Jan 2020 - Mar 2020

  -Had the pleasure to work with a B2B marketing agency that specialises in concept generation and creation of promotional products for various FMCG companies. -Coordinated on delivery arrangements, ensuring that the order fulfilment is accurate and completed in a timely manner to support clients' promotional period. -Assisted in daily operations, inclusive of preparing delivery orders and maintaining communication with transporters and warehouse staff. -Had the pleasure to work with a B2B marketing agency that specialises in concept generation and creation of promotional products for various FMCG companies. -Coordinated on delivery arrangements, ensuring that the order fulfilment is accurate and completed in a timely manner to support clients' promotional period. -Assisted in daily operations, inclusive of preparing delivery orders and maintaining communication with transporters and warehouse staff.



AIESEC in Malaysia

• Malaysia
• Non-profit Organizations
• 200 - 300 Employee

• • Oct 2019 - Feb 2020

  -Managed the experience of young foreign talent that interned in local startups and actively engaged with the startup scene in Malaysia to advocate and promote the AIESEC Global Entrepreneur Program. Customer Experience Management- Drive customer-centricity mindset to the network.- Manage co-operation with LC partners with clear delivery standards- Monitor and ensure customer's satisfaction through Net Promoters' Score (NPS)- Ensure legal stability of the interns, visa process flow and other needed documents.- Proper crisis management.- Customer relationship management (CRM) Show less

• • Jul 2019 - Oct 2019

  -Assisted Director of Sales in lead generation and sales conversion for the Global Entrepreneur Program.-Conducted customer persona interview for market research purposes.

• • Mar 2019 - Sep 2019

  -Oversee and executed a 12-week social project which aims to raise awareness of food waste management amongst Malaysian youth. -Lead a diverse team of volunteers from various backgrounds.-Saved 70kg worth of food which was used to feed hundreds of homeless in a street feeding initiative.


Monsta Asia
• Malaysia
• Marketing Services
• 1 - 100 Employee
• Monsta Top 50 Student Key Opinion Leader (KOL)

  • Nov 2019 - Dec 2019