Client Success Manager

• Mar 2023 - Present

Events Manager

• Oct 2021 - Sep 2022

- Met clients' needs and exceeded expectations for their respective event - Maintained and expanded bookings within assigned market by leveraging internal and external partners to penetrate more market share - Responsible for the selling and planning aspects of events, adhering to all COVID protocols and safety requirements - Created, reviewed, and distributed requests for proposals and contracts - Facilitated communication between clients and internal event services team - Engaged in local networking events to establish new partnerships Show less

Scheduler and Roleplayer

• Feb 2021 - Sep 2021

- Assisted in the scheduling of up to 300 roleplaying personnel and the maintenance of the roleplayer scenario library - Maintained, stored, and organized all inventory for each written scenario training package - Performed roles in scripts for scenario-based training for federal law enforcement officers - Provided students with opportunities to apply learned concepts and experience situations similar to their line of duty - Memorized roles and backgrounds for each character and exercised critical information for scenarios Show less

Event Sales Manager

• Oct 2019 - Jun 2020

- Responsible for the selling and planning aspects of events- Responsible for contract review, menu planning, agenda setting, and hotel meeting services - Hosted hotel tours and maintained strong customer relationships - Facilitated communication to team and clients before, during, and after events to ensure a high level of service- Networked and build strong relationships with local business partners- Conducted weekly prospecting- Engaged with administrative assistant to aid in her professional development Show less

Business Development Manager

• Dec 2017 - Oct 2019

- Developed and executed restaurant's marketing plan - Marketed, sold, and planned all aspects of all private events for Shula’s Steak House - Created custom, personalized experiences for each event- Processed contracts and event orders in a timely manner to clients - Facilitated and present for every event to ensure a high level of service and care- Networked and built strong relationships with local business partners

Food and Beverage Manager

• Dec 2016 - Dec 2017

- Managed the overall operation of Hyatt Regency Houston Spindletop Restaurant- Implemented specials to increase weekday covers and overall revenue- Produced weekly schedule based on team availability and restaurant demand- Designed restaurant menu and collateral- Conducted individual and group training- Created social media presence to improve marketing and develop customer outreach strategies- Produced monthly reports detailing sales trends - Introduced wine seminar for servers, strengthening knowledge of offerings, which increased wine sales Show less

Assistant Food and Beverage Manager

• May 2015 - Dec 2016

- Oversaw employee work to ensure compliance with company policies, regulations, and food safety guidelines- Produced weekly schedule for the second largest department within the hotel- Reduced employee turnover through engagement and incentive activities- Produced monthly reports detailing sales trends and forecasts- Trained service staff to enhance customer service and increase profits- Investigated and resolved food and beverage quality and service complaints, ensuring customer satisfaction and repeat business- Carefully prepared weekly payroll to coincide with weekly projected revenue Show less

Corporate Management Trainee

• Jan 2015 - May 2015

- Participated in a rigorous five month training in all hotel departments including human resources, accounting, front office, housekeeping, engineering, information technology, food and beverage, sales, and events- Excelled in a 5-month program that included working and gaining exposure in every department of the hotel by completing adhoc projects and gaining hands- on experience- Developed a project to help increase internal engagement amongst hotel teams- Managed daily responsibilities of individual departments Show less

Banquet Operations Intern

• May 2014 - Aug 2014

Culinary Operations

• Jun 2013 - Jan 2014

Sales Associate

• Jan 2013 - May 2013

Part-Time Technician

• Apr 2012 - Aug 2012

Ops Summer Student

• Jul 2009 - Aug 2009