Richelle Chappell
STEM Educator at Numerade- Claim this Profile
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Bio
Leo Galvan
I had the opportunity to partner with Richelle while working at Asurion, she was a part of the operations team and worked as an acting Technical Support & Sales Supervisor. Team size would range from 15-20+ tech coach experts/technicians. Initially, I was able to mentor Richelle during her transition to the supervisor role. As she became well versed in with her new responsibilities, we later collaborated together when driving performance results for the work at home site. Richelle has impressive attention to detail skills while taking a servant leader approach, both which have positioned her to facilitate a culture of reliability with her direct reports, peers, and leadership team. This has also paved the way for Richelle to create a brand for herself that represents instant creditability and reliability, while working towards a common goal. She has a proven ability to remain focused and optimistic during times of adversity while changing direction as work dictates. She able to do this by leveraging her critical thinking and problem-solving skills, all while staying aligned with business core values and beliefs. For example, while business goals and objectives often change, Richelle is able to stay steadfast in her efforts to drive results while focusing on the controllables. She speaks with relevance and asks the right questions regarding the things that impact her team, business, and customers. As a people and process manager, she has a proven track record of building relationships, being able to set expectations with her team's while motivating them and holding them accountable - as appropriate. In the deployment of various system and application updates for the work at home site, she took charge of point-of-contact responsibilities for installation, troubleshooting, support, and follow-up. Richelle's selfless efforts here allowed for a seamless transition with minimal downtime. Ultimately, Richelle is a proven Technical Support & Sales Supervisor who's passionate about helping her team succeed and be the best versions of themselves, in both, a virtual work from home and site (building) environments, with minimal supervision. It was a privilege working with Richelle and she would be an asset to any team!!! Sincerely, Leo Galvan
Leo Galvan
I had the opportunity to partner with Richelle while working at Asurion, she was a part of the operations team and worked as an acting Technical Support & Sales Supervisor. Team size would range from 15-20+ tech coach experts/technicians. Initially, I was able to mentor Richelle during her transition to the supervisor role. As she became well versed in with her new responsibilities, we later collaborated together when driving performance results for the work at home site. Richelle has impressive attention to detail skills while taking a servant leader approach, both which have positioned her to facilitate a culture of reliability with her direct reports, peers, and leadership team. This has also paved the way for Richelle to create a brand for herself that represents instant creditability and reliability, while working towards a common goal. She has a proven ability to remain focused and optimistic during times of adversity while changing direction as work dictates. She able to do this by leveraging her critical thinking and problem-solving skills, all while staying aligned with business core values and beliefs. For example, while business goals and objectives often change, Richelle is able to stay steadfast in her efforts to drive results while focusing on the controllables. She speaks with relevance and asks the right questions regarding the things that impact her team, business, and customers. As a people and process manager, she has a proven track record of building relationships, being able to set expectations with her team's while motivating them and holding them accountable - as appropriate. In the deployment of various system and application updates for the work at home site, she took charge of point-of-contact responsibilities for installation, troubleshooting, support, and follow-up. Richelle's selfless efforts here allowed for a seamless transition with minimal downtime. Ultimately, Richelle is a proven Technical Support & Sales Supervisor who's passionate about helping her team succeed and be the best versions of themselves, in both, a virtual work from home and site (building) environments, with minimal supervision. It was a privilege working with Richelle and she would be an asset to any team!!! Sincerely, Leo Galvan
Leo Galvan
I had the opportunity to partner with Richelle while working at Asurion, she was a part of the operations team and worked as an acting Technical Support & Sales Supervisor. Team size would range from 15-20+ tech coach experts/technicians. Initially, I was able to mentor Richelle during her transition to the supervisor role. As she became well versed in with her new responsibilities, we later collaborated together when driving performance results for the work at home site. Richelle has impressive attention to detail skills while taking a servant leader approach, both which have positioned her to facilitate a culture of reliability with her direct reports, peers, and leadership team. This has also paved the way for Richelle to create a brand for herself that represents instant creditability and reliability, while working towards a common goal. She has a proven ability to remain focused and optimistic during times of adversity while changing direction as work dictates. She able to do this by leveraging her critical thinking and problem-solving skills, all while staying aligned with business core values and beliefs. For example, while business goals and objectives often change, Richelle is able to stay steadfast in her efforts to drive results while focusing on the controllables. She speaks with relevance and asks the right questions regarding the things that impact her team, business, and customers. As a people and process manager, she has a proven track record of building relationships, being able to set expectations with her team's while motivating them and holding them accountable - as appropriate. In the deployment of various system and application updates for the work at home site, she took charge of point-of-contact responsibilities for installation, troubleshooting, support, and follow-up. Richelle's selfless efforts here allowed for a seamless transition with minimal downtime. Ultimately, Richelle is a proven Technical Support & Sales Supervisor who's passionate about helping her team succeed and be the best versions of themselves, in both, a virtual work from home and site (building) environments, with minimal supervision. It was a privilege working with Richelle and she would be an asset to any team!!! Sincerely, Leo Galvan
Leo Galvan
I had the opportunity to partner with Richelle while working at Asurion, she was a part of the operations team and worked as an acting Technical Support & Sales Supervisor. Team size would range from 15-20+ tech coach experts/technicians. Initially, I was able to mentor Richelle during her transition to the supervisor role. As she became well versed in with her new responsibilities, we later collaborated together when driving performance results for the work at home site. Richelle has impressive attention to detail skills while taking a servant leader approach, both which have positioned her to facilitate a culture of reliability with her direct reports, peers, and leadership team. This has also paved the way for Richelle to create a brand for herself that represents instant creditability and reliability, while working towards a common goal. She has a proven ability to remain focused and optimistic during times of adversity while changing direction as work dictates. She able to do this by leveraging her critical thinking and problem-solving skills, all while staying aligned with business core values and beliefs. For example, while business goals and objectives often change, Richelle is able to stay steadfast in her efforts to drive results while focusing on the controllables. She speaks with relevance and asks the right questions regarding the things that impact her team, business, and customers. As a people and process manager, she has a proven track record of building relationships, being able to set expectations with her team's while motivating them and holding them accountable - as appropriate. In the deployment of various system and application updates for the work at home site, she took charge of point-of-contact responsibilities for installation, troubleshooting, support, and follow-up. Richelle's selfless efforts here allowed for a seamless transition with minimal downtime. Ultimately, Richelle is a proven Technical Support & Sales Supervisor who's passionate about helping her team succeed and be the best versions of themselves, in both, a virtual work from home and site (building) environments, with minimal supervision. It was a privilege working with Richelle and she would be an asset to any team!!! Sincerely, Leo Galvan
Credentials
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Leadership and Management Professional Diploma
Shaw AcademyApr, 2019- Nov, 2024
Experience
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Numerade
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United States
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E-Learning Providers
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300 - 400 Employee
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STEM Educator
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Aug 2022 - Present
Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth Develop new features and infrastructure development in support of rapidly emerging business and project requirements Assume leadership of new projects from conceptualization to deployment Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities Show less
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Asurion
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Supervisor
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Aug 2017 - Present
Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and discipline as needed • Receive and track employee and customer complaints, and resolve problems • Set performance goals and deadlines inline with company’s vision,monitoring budget • Direct work of employees to meet quality and on-time delivery requirements;address production challenges and communicate to appropriate leadership Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and discipline as needed • Receive and track employee and customer complaints, and resolve problems • Set performance goals and deadlines inline with company’s vision,monitoring budget • Direct work of employees to meet quality and on-time delivery requirements;address production challenges and communicate to appropriate leadership
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT and Inventory Manager
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Aug 2015 - Jul 2017
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions Train employees on both software and hardware, troubleshoot, and provide technical support when needed Run multiple store locations simultaneously with 30+ direct reports. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions Train employees on both software and hardware, troubleshoot, and provide technical support when needed Run multiple store locations simultaneously with 30+ direct reports.
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Walmart
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United States
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Retail
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700 & Above Employee
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Retail Wireless Manager
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Dec 2014 - Aug 2015
Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and creating innovative approaches to improvement. Recruit, onboard, and train high-performing employees to achieve sales, profitability, market-share, and business-plan objectives Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values Show less
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Guest Services Specialist
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Jan 2014 - Oct 2014
Identify and address customer needs with a goal of complete satisfaction Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships Maintain daily recordings, and log and document issues and resolutions in an electronic database for executive management teams to review Design art on the spot and engage with guests at parks in a friendly and appropriate manner. Identify and address customer needs with a goal of complete satisfaction Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships Maintain daily recordings, and log and document issues and resolutions in an electronic database for executive management teams to review Design art on the spot and engage with guests at parks in a friendly and appropriate manner.
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Education
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2018 - 2022
University of the People
Bachelor of Business Administration - BBA, International Business -
2012 -
Southeastern Louisiana University
Bachelor of Arts (B.A.), Public Relations/Image Management
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