Technical Account Manager

• Mar 2022 - Present

vCIO & Azure Champion

• Sep 2019 - Present

Field Services Manager

• May 2018 - Present

Systems Engineer

• Sep 2017 - May 2018

Information Technology

• Jan 2013 - Jan 2017

• 2016 Elite 100 Award - Ranked No.12 and won in the category of Best Impact On Workforce Performance.• Provide executive IT support to Commissioner and Deputy Commissioner of the NBA.• Provided day-to-day operational support to the NBA, WNBA and NBDL offices, as well as Regional and off-site offices• Delivery of high quality technical support for the business and executives, whilst delivering exceptional customer satisfaction and personalized service.• Researches, evaluates and analyzes end-user operations and support processes, and made recommendations to management on methods for optimizing and improving overall customer service.• Reported to Senior Management any escalation. • Communicate to Senior Management regarding follow –up of any outstanding issues.• Develop and maintain Company IT Knowledge Base.• Configure and deploy latest technology, whilst coordinating with local and/or global vendors as needed.• Provide support for Events which includes All-Star, Finals and various other events when needed, or as requested by IT Management. (Traveling is necessary).• Conducts pre-beta production environment testing of new applications.• Provides guidance and training to support personnel.• Provided advanced infrastructure support and implementation of complex projects with a positive impact on the network and business system applications. • Contributes to the development of future resource planning. • Directed the implementation of software upgrades and installations including hardware migrations. • Provided on-going support of the system infrastructure, including automation, processes, hardware and software. • Act in accordance with IT related policies and procedures while proactively avoiding recurring issues and minimize the impact of problems.• Carried a cell phone and respond promptly to requests for assistance (24 x 7 x 365). Travel is required. Show less

IT Support Coordinator

• Feb 2012 - Jan 2013

• Perform account setup in Active Directory, including group adding and profile updates.• Installed application software for users. • Efficiently managed user access level maintenance for all Business Systems.• Conducted resolution of incidents and problems to ensure requests are regularly updated and realistic resolution times are provided.• Provided all 1st and 2nd level application support and resolution management. • Carried a cell phone and respond promptly to requests for assistance (24 x 7 x 365). Travel is required.• Efficiently provide Executive Support for all NBA Executives of the NBA/WNBA/D-League.• Monitored the internal Hotline to ensure that all internal emergencies, Commissioner’s office request and NBA/WNBA Team request are addressed immediately. Show less

Desktop Technician

• May 2007 - Jun 2010

Support Network infrastructure for entire BMW Woodcliff Lake Campus Provide Executive Support Provide Cisco and Tandberg video conference support Troubleshoot mobile phone issues (profile, mail, and speed issues) Troubleshoot software/hardware issues over the phone Setup/Configure Cisco IP phones and Cisco voicemail accounts Support Network infrastructure for entire BMW Woodcliff Lake Campus Provide Executive Support Provide Cisco and Tandberg video conference support Troubleshoot mobile phone issues (profile, mail, and speed issues) Troubleshoot software/hardware issues over the phone Setup/Configure Cisco IP phones and Cisco voicemail accounts