Experience

WorkSafe - Victoria
• Australia
• Government Administration
• 700 & Above Employee
• Program Lead - Geelong Relocation Program

  • Apr 2016 - Present


ANZ

• Australia
• Banking
• 700 & Above Employee

• • Mar 2015 - Jan 2016

  Management of the Group Hubs PMO including; pipeline management, tracking of transition metrics (time, cost and benefits), governance and regulatory reporting Management of Group Hubs Business Management function including; production and analysis of executive performance management reporting for Bengaluru, Manila, Chengdu and Suva Hubs, regulatory and Board updates

• • Mar 2014 - Feb 2015

  Work with senior business stakeholders to identify further opportunities to leverage offshore hubs, document current and future location footprint and ensure alignment with hubs strategy and risk appetite Identify and implement cost management and efficiencies initiatives in the offshore hubs including operating model enhancements and creation of utilities and centres of excellence

• • Nov 2009 - Feb 2014

  Work with senior stakeholders to design and implement an offshoring strategy and operating model for IIB across Asia, Pacific, Europe and AmericaEstablish a team of resources to; enhance the standard methodology to support country, regulatory and business requirements, build a opportunity pipeline and work with the business to transition work to the hubs

• • Aug 2005 - Oct 2009

  Develop the business case for ANZ Board to leverage offshore locations for operations, shared service and technology workDevelop the methodology to support the transition of work from an onshore location to an offshore locationProvide training and support to businesses in the identification of suitable offshoring opportunities and the use of the methodology and toolkits

• • May 2001 - Jul 2005

  Development of in-house project methodologies, tools and templates to support standard project management practicesManage the team responsible for the co-ordination and production of monthly and bi-annual group and board level project reporting, including input into the annual investment slate process

• • Apr 2001 - Apr 2002

  Work with external consultants to customise and implement a cost reduction programme across shared service and corporate centre functions Provide updates and reporting to ANZ Management Board cost sub-committee

• • Aug 2000 - Mar 2001

  Management of a pool of business analysts across three geographies to develop the business requirements for an online internet banking solution Participate in the software selection task force to support the business requirements

• • May 1995 - Jul 2000

  Design and develop components of a banking operating model to support the implementation of a new core banking system across 15 geographies including process flows, procedure guides and training materials taking into account country variationProvide in-country implementation support including; conducting planning and implementation workshops, facilitation of operating model and system training for country staff, system implementation and post implementation support

• • May 1989 - Apr 1995

  Various operation support and management roles



Bankwest

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Manager

  • Jan 1987 - Nov 1988

  Customer service and interaction Customer service and interaction