Ric Rosen

Information Technology Lead at Savant Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Chattanooga, Tennessee, United States, US
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5.0

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Shelly Walker

Richard Rosen continually demonstrates professionalism, indepth knowledge, proficiency and strong work ethics in his positon as an IT Network Technician. His reputation as a communications expert is known by the client and customer who constantly ask for him by name for reliable service and assistance. Richard would be an asset for any project or position he undertakes.

Marcus S.

Richard is an excellent employee, Loyal hardworking and honest, never says No and always try’s his best and is always striving to improve himself and learn more. As a tech he has a very good knowledge of desktop and network including installation and switching, his strongest points however are Radios, HF VHF UHF CODAN QUALCOMM. His is a great asset and I would recommend for any similar position or supervisory position in this field.

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Credentials

  • CompTIA Network+
    CompTIA
    Oct, 2006
    - Sep, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Jan, 2022
    - Sep, 2024
  • Professional Member
    IEEE

Experience

  • Savant Technologies
    • Software Development
    • 1 - 100 Employee
    • Information Technology Lead
      • Feb 2023 - Present

      Provides in-house servicing, support, repair, and/or installation of company digital assets; including system hardware and software, PC's, barcode scanners, radios, and networking/wireless networking. Provides technical support to end-users on operational or maintenance aspects of system equipment. Serves as primary contact on technical and service related problems. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are coordinated with a Subject Matter Experts. Show less

  • GE Lighting, a Savant company
    • United States
    • Computers and Electronics Manufacturing
    • 300 - 400 Employee
    • Digital Support Technologist II
      • Oct 2016 - Feb 2023

      Performs on-site or in-house servicing, repair and/or installation of company products including system hardware and software, PC's, and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support Show less

  • Zycron
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Specialist
      • May 2016 - Oct 2016

      • Provide 1st Tier support in a large enterprise setting • Resolve end-user issues as quickly as possible or escalate upwards • Utilize remote assistance to resolve end-user issues • Provide 1st Tier support in a large enterprise setting • Resolve end-user issues as quickly as possible or escalate upwards • Utilize remote assistance to resolve end-user issues

  • RML Rosen Enterprises, LLC
    • Owner / President
      • Feb 2014 - May 2015

      We are a small Veteran owned supplier of Power Units to large carriers. We are a small Veteran owned supplier of Power Units to large carriers.

  • Salient Federal Solutions
    • United States
    • Software Development
    • 1 - 100 Employee
    • WAVES SME
      • Nov 2010 - Mar 2014

      Wireless Audio Visual Emergency Systems - SME Design, Set-up, Monitor and Maintain a Wireless Mass Notification System utilizing cutting edge technology. Wireless Audio Visual Emergency Systems - SME Design, Set-up, Monitor and Maintain a Wireless Mass Notification System utilizing cutting edge technology.

  • KBR
    • Research Services
    • 1 - 100 Employee
    • IPS Network Technician II
      • Dec 2004 - Nov 2010

      Provide end user communications support at remote site installations. Provide end user communications support at remote site installations.

  • Averitt Express, Inc
    • Freight Relocation Specialist
      • Aug 2003 - Nov 2004

      Relocate freight over interstate highway system. Interface with shippers and receivers to facilitate timely delivery. Relocate freight over interstate highway system. Interface with shippers and receivers to facilitate timely delivery.

  • Shaw Industries, Inc
    • United States
    • Hospitals and Health Care
    • Manufacture Order Control Clerk
      • Apr 1996 - Oct 2000

      Provided first-tier support to end users. Also ensured continuous up time in a computer augmented manufacture process. Provided first-tier support to end users. Also ensured continuous up time in a computer augmented manufacture process.

Education

  • Dalton State College
    Business Administration
    1996 - 1998
  • The University of Tennessee at Chattanooga
    N/A, Business Administration
    1994 - 1995

Community

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