Experience

Xede Consulting Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Enterprise Architect

  • Apr 2023 - Present

  Bradenton, Florida, United States As an Enterprise Architect with Xede Consulting Group, I help our clients gain the maximum benefits of their use of the Salesforce Cloud offerings; as well as, providing expertise with digital transformations driven by the Enterprise Architecture discipline.



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Distinguished Architect

  • Apr 2021 - Apr 2023

  Bradenton, Florida, United States Working as a member of the FINS Enterprise Architecture Team at Salesforce; Led strategic planning sessions with key business and IT executives. Worked with existing and prospective customers of Salesforce to define and understand the client's business model, value streams, customer journeys, business capabilities, and developed actionable strategic roadmaps. Strategic engagements led to increased revenue opportunities for clients and Salesforce as a solution provider.



Citizens

• United States
• Banking
• 700 & Above Employee

• SVP, Director Customer Management (Salesforce.com)

  • May 2019 - Aug 2020

  Providence, Rhode Island Area Responsible for the strategic direction of the Salesforce.com CRM platform for Citizens Bank. Salesforce provides the base platform for 1,000's of bank colleagues across multiple divisions, providing low-code, API integrated, and agile delivery of customer centric services. Salesforce is one of the core platforms at the bank focused on delivery of reliable, AI driven, customer centric solutions. The role of Platform Director involves leading multiple Agile PODs focused on delivering value to… Show more Responsible for the strategic direction of the Salesforce.com CRM platform for Citizens Bank. Salesforce provides the base platform for 1,000's of bank colleagues across multiple divisions, providing low-code, API integrated, and agile delivery of customer centric services. Salesforce is one of the core platforms at the bank focused on delivery of reliable, AI driven, customer centric solutions. The role of Platform Director involves leading multiple Agile PODs focused on delivering value to business line stake-holders, as well as running the Salesforce and nCino Center-of-Excellence for the bank. Show less



Citizens Financial Group, Inc.

• Banking
• 700 & Above Employee

• Senior Vice President, Enterprise Architect Commercial Banking

  • Apr 2016 - May 2019

  Providence, Rhode Island Area Delivered quality business solutions for the Commercial Banking and Capital Markets business units of the bank. Worked across the organization to promote and deliver on the bank's strategic mission centered on simple, open, and efficient customer interactions across servicing channels for all customers. Responsibilities included leading upgrades to Commercial Lending, Leasing, Capital Markets, and International Trading applications. Worked closely with the Risk Organization to remediate… Show more Delivered quality business solutions for the Commercial Banking and Capital Markets business units of the bank. Worked across the organization to promote and deliver on the bank's strategic mission centered on simple, open, and efficient customer interactions across servicing channels for all customers. Responsibilities included leading upgrades to Commercial Lending, Leasing, Capital Markets, and International Trading applications. Worked closely with the Risk Organization to remediate technical risks across multiple applications and databases. Led efforts to refresh the Salesforce.com platform of technical debt, introduced the nCino platform for Treasury Product on-boarding, and enabled secure API access to bank back-office systems and data sources. Leading a team of Architects, developed strategy and delivered reliable customer master data access from the Cloud to back-office data sources. Show less



Western Union

• United States
• Financial Services
• 700 & Above Employee

• SVP Enterprise Architecture & Advanced Technology

  • Dec 2011 - Jan 2014

  Englewood, CO. 80112 Responsible for enterprise wide technology planning and leading evolutionary change in support of Western Union's strategic plan. - Led transformation program using Salesforce.com a major SaaS platform, as master data source across multiple countries; Set the architecture and led design of integration between Salesforce and back-office systems. Led teams in delivery of the companies Salesforce Enterprise License Agreement setting standard pricing across multiple Salesforce instances… Show more Responsible for enterprise wide technology planning and leading evolutionary change in support of Western Union's strategic plan. - Led transformation program using Salesforce.com a major SaaS platform, as master data source across multiple countries; Set the architecture and led design of integration between Salesforce and back-office systems. Led teams in delivery of the companies Salesforce Enterprise License Agreement setting standard pricing across multiple Salesforce instances (ORGs). - Led CRM evaluations between top-tier CRM solutions for multi-national call centers. Introduced a leading Enterprise Service Bus (Tibco) to improve time-to-market for major projects. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Vice President, Enterprise Architecture

  • Dec 2002 - Dec 2011

  Collaborating with the senior executive team, developed strategies and oversaw implementation of game changing solutions for the Discover Card and Discover Network businesses. - Applied parallel processing concepts to deliver Discover's card processing platform saving the company millions in processing costs. - Transformed the analytic data warehouse solution leading to increased consumer sales, cardmember retention, and fraud reductions. - Delivered emerging payments… Show more Collaborating with the senior executive team, developed strategies and oversaw implementation of game changing solutions for the Discover Card and Discover Network businesses. - Applied parallel processing concepts to deliver Discover's card processing platform saving the company millions in processing costs. - Transformed the analytic data warehouse solution leading to increased consumer sales, cardmember retention, and fraud reductions. - Delivered emerging payments solutions including mobile and secure point-of-sale technologies enabling worldwide expansion of the Discover Network. Show less



Grainger

• United States
• Retail Office Equipment
• 700 & Above Employee

• Vice President, Enterprise Architecture

  • Oct 1997 - Apr 2001

  Provided the infrastructure, processes, and support organization for Grainger's Emerging Business Unit. The new digital channel was responsible for providing web-based shopping and customized solutions for Grainger's largest customers. - Led implementation of two SAP R/3 systems in 9 months. - Responsible for IT infrastructure including B2B integration; Launched Grainger Connect, trademarked Ariba Integration solution for the Grainger Digital Catalog. - Using ITIL… Show more Provided the infrastructure, processes, and support organization for Grainger's Emerging Business Unit. The new digital channel was responsible for providing web-based shopping and customized solutions for Grainger's largest customers. - Led implementation of two SAP R/3 systems in 9 months. - Responsible for IT infrastructure including B2B integration; Launched Grainger Connect, trademarked Ariba Integration solution for the Grainger Digital Catalog. - Using ITIL standards, established the IT Infrastructure support team for the emerging business unit. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Certified IT Architect

  • 1989 - 1994

  Working as a Certified IT Architect, led numerous EA assessments across multiple industries. - Won IBM Golden Circle award twice and IBM Director's Leadership award twice in four years for solution excellence and customer satisfaction. - Developed the architecture and led implementation of an $18MM call center CRM solution. The solution included design of a cross-channel customer database, a real-time knowledge base, and a mobile field service technician system. -… Show more Working as a Certified IT Architect, led numerous EA assessments across multiple industries. - Won IBM Golden Circle award twice and IBM Director's Leadership award twice in four years for solution excellence and customer satisfaction. - Developed the architecture and led implementation of an $18MM call center CRM solution. The solution included design of a cross-channel customer database, a real-time knowledge base, and a mobile field service technician system. - Performed technology assessments in financial services, manufacturing, consumer retail, B2B, and human resource industries. Show less