Experience

Partnerlog Group

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Agent Coordinator

  • Feb 2016 - Present

  Partnerlog Group Inc. is a nationwide partner & covered by WCA/Lognet protection from our Florida HQ with billing as a consilidated function. Warehouse & Branch locations: CHS (Charleston) / LAX (Los Angeles) / HOU (Houston) / ORD (Chicago) / NYC (New York) Partnerlog Group Inc. is a nationwide partner & covered by WCA/Lognet protection from our Florida HQ with billing as a consilidated function. Warehouse & Branch locations: CHS (Charleston) / LAX (Los Angeles) / HOU (Houston) / ORD (Chicago) / NYC (New York)



Upwork

• United States
• Software Development
• 700 & Above Employee

• Customer Service Manager, Email / Chat Support, Virtual Assistant Agent, Telemarketing

  • Jan 2012 - Present

  I've been working in a BPO industry for almost 8 years now, and handled many accounts (both Inbound and Outbound) such as Logistics Campaign - Partnerloggroup Inc (Freight Forwarder) Hard Selling/Sales - DELL Computers - Medicare Insurance - Energy Campaign - Pay Day Loan - Credit Card Offer Telemarketing, Appointment Setting - Medicare Health Insurance - Payday Loan - ASI Food and Safety (FDA and HACCP) - Merchant Account - Vacation Package / Travel Agency - Agency for cleaning services - Online Course for Law Students - CCTV Camera for police - JobAdvertising - SEO Survey - Medicare Insurance Customer Service Representative - Telecommunications (Starhub) - DELL Computers - AT&T - TEP Wireless Technical Support - AT&T DSL - DELL Computers and Accessories Email/Chat Support - Online Shop (Nomorerack) - Tep Wireless - Partnerlog Group Virtual Assistant - Online Shop (Nomorerack) - TEP Wireless - EasyStart Marketing Please kindly check my Upwork profile for all of my achievements specially all of my experiences and I am proud to say that I am consistent Top Notch in Job Feedback score of 4.90 and Top Rated Plus for 2 years. I can work under pressure, meet deadlines and able to work in long hours if necessary.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • 2011 - 2012

  Account was ATT DSL and mainly helping clients to troubleshoot their internet connection for personal or business type. Account was ATT DSL and mainly helping clients to troubleshoot their internet connection for personal or business type.



Medicare Health Insurance Benefits

• United States
• Insurance
• 1 - 100 Employee

• Telemarketing Representative / Appointment Settings / Team Manager

  • 2009 - 2012



StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Service Representative Telecommunications / Quality Assurance Agent

  • Mar 2008 - Mar 2009

  StarHub account based in Singapore and we are helping clients with their bill, mobile issues. data issues etc. StarHub account based in Singapore and we are helping clients with their bill, mobile issues. data issues etc.



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Representative / Quality Assurance Team

  • Jan 2007 - Feb 2008

  My role is inbound sales account hard selling position, we are selling desktops, laptops and accessories like printers, speakers etc. My role is inbound sales account hard selling position, we are selling desktops, laptops and accessories like printers, speakers etc.