Richard Spencer
Solutions Consultant at Ascom (UK) Ltd- Claim this Profile
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Bio
Roger Bragg
When Ascom UK were looking for a new academy-certified international technical trainer to boost the capability of the training department there was one obvious choice - one person you could guarantee would rise to the challenge. Richard brought energy, enthusiasm, ideas, technical expertise, a strong set of values and superb interpersonal skills to the role. I worked with Richard on a daily basis for the best part of seven years. Those years were among the most rewarding and satisfying of my career to date. Richard designed, developed and delivered technical training courses at basic, intermediate and advanced levels externally for high-profile customers and within the company for managers, field engineers and technicians. Participant evaluations of his courses were consistently excellent. He gained the respect of everyone he came in contact with - a great colleague.
Roger Bragg
When Ascom UK were looking for a new academy-certified international technical trainer to boost the capability of the training department there was one obvious choice - one person you could guarantee would rise to the challenge. Richard brought energy, enthusiasm, ideas, technical expertise, a strong set of values and superb interpersonal skills to the role. I worked with Richard on a daily basis for the best part of seven years. Those years were among the most rewarding and satisfying of my career to date. Richard designed, developed and delivered technical training courses at basic, intermediate and advanced levels externally for high-profile customers and within the company for managers, field engineers and technicians. Participant evaluations of his courses were consistently excellent. He gained the respect of everyone he came in contact with - a great colleague.
Roger Bragg
When Ascom UK were looking for a new academy-certified international technical trainer to boost the capability of the training department there was one obvious choice - one person you could guarantee would rise to the challenge. Richard brought energy, enthusiasm, ideas, technical expertise, a strong set of values and superb interpersonal skills to the role. I worked with Richard on a daily basis for the best part of seven years. Those years were among the most rewarding and satisfying of my career to date. Richard designed, developed and delivered technical training courses at basic, intermediate and advanced levels externally for high-profile customers and within the company for managers, field engineers and technicians. Participant evaluations of his courses were consistently excellent. He gained the respect of everyone he came in contact with - a great colleague.
Roger Bragg
When Ascom UK were looking for a new academy-certified international technical trainer to boost the capability of the training department there was one obvious choice - one person you could guarantee would rise to the challenge. Richard brought energy, enthusiasm, ideas, technical expertise, a strong set of values and superb interpersonal skills to the role. I worked with Richard on a daily basis for the best part of seven years. Those years were among the most rewarding and satisfying of my career to date. Richard designed, developed and delivered technical training courses at basic, intermediate and advanced levels externally for high-profile customers and within the company for managers, field engineers and technicians. Participant evaluations of his courses were consistently excellent. He gained the respect of everyone he came in contact with - a great colleague.
Experience
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Ascom (UK) Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Solutions Consultant
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Jan 2017 - Present
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Portfolio Manager
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Feb 2016 - Jan 2017
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Technical Support Manager
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May 2014 - Feb 2016
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Ascom UK - Part of Ascom Wireless solutions
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Technical Centre, Streetly, Sutton Coldfield
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Senior Training Consultant
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Aug 2009 - May 2014
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Training Consultant
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Jun 2009 - Aug 2009
Delivering external (customer) training on a wide range of Avaya and Mitel handsets along with System Administration on the Avaya IP Office. Delivering external (customer) training on a wide range of Avaya and Mitel handsets along with System Administration on the Avaya IP Office.
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Alternative Networks (now part of Daisy Group)
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Training Consultant
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Oct 2008 - Jun 2009
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Ascom
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Switzerland
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IT Services and IT Consulting
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500 - 600 Employee
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Technical Trainer
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Sep 1998 - Oct 2008
Certified instructor for the United Kingdom. Instructor certification awarded by Ascom University, Ascom Tateco SA, Gothenburg, Sweden. Responsible for managing, developing and delivering internal and external (customer) Technical training on hardware, software and telecommunication devices, along with providing technical support for engineers. Certified instructor for the United Kingdom. Instructor certification awarded by Ascom University, Ascom Tateco SA, Gothenburg, Sweden. Responsible for managing, developing and delivering internal and external (customer) Technical training on hardware, software and telecommunication devices, along with providing technical support for engineers.
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Education
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2000 - 2002
Walsall college of arts and technology
HNC, Telecommunications -
Plantsbrook, sutton coldfield
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