Experience

Stayntouch

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • 2016 - Present

  Establishes productive, professional relationships with key business executives in assigned customer accounts.Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.Proactively assesses, clarifies, and validates customer needs on an ongoing basis.Leads solution development efforts that best address customer needs.Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.Able to respond to functional elements of RFIs/RFPs



Springer-Miller Systems

• United States
• Software Development
• 100 - 200 Employee

• ATRIO PMS Product Manager

  • Nov 2010 - Feb 2016

  Managed product roadmapConducted Product Council meetings Collaborated with Development, QA, User Experience, and Customer Success teams to prioritize features and establish ROIWorked in a fast-paced multi-team agile/scrum environment Managed product roadmapConducted Product Council meetings Collaborated with Development, QA, User Experience, and Customer Success teams to prioritize features and establish ROIWorked in a fast-paced multi-team agile/scrum environment



MICROS Systems Inc

• United States
• Software Development
• 700 & Above Employee

• Account Manager / Technical Sales Consultant

  • Jan 1997 - Nov 2010

  Managed Major Account portfolios for several major account customers.Provided professional support to client's worldwide and regional offices on software product questions and issues.Completed RFP's, RFII's conducted product demos, and liaised between Sales and DevelopmentSubject matter expert in various modules of the software including BI, PMS, Owner Accounting, and Revenue Management Managed Major Account portfolios for several major account customers.Provided professional support to client's worldwide and regional offices on software product questions and issues.Completed RFP's, RFII's conducted product demos, and liaised between Sales and DevelopmentSubject matter expert in various modules of the software including BI, PMS, Owner Accounting, and Revenue Management