Sales Enablement Manager

• Apr 2022 - Present

Customer Success Manager

• Jul 2021 - Present

In my current position at Tame my duties and responsibilities include, but are not limited to;Contributing to cross-department strategy building, to ensure optimisation of internal collaboration.Working closely with my manager on the implementation of new a CRM system in the Success teamCoordinating with the Sales and Product Departments in providing report analysis of trends in customer behaviour and user experience.Working on new processes in the Success team to ensure increased customer satisfaction for our customers and to ensure we exceed our quarterly targets.

Senior Customer Success Specialist

• Jan 2020 - Jun 2021

I am accountable for the onboarding process for all 1-6 setting UK and Ireland early years customers. As their Customer Success Specialist, I provide the necessary personalised training to each client easing the transition from paper-based management across to digital. I work closely with both organisational and setting managers to ensure maximum financial and day-to-day efficiency within their institution. With up to 100 customers in on-boarding at a time I have been able to maintain high retention rate throughout the company by creating strong relationships with my clients. As a product specialist I have an intimate knowledge of the platform being able to answer the technical questions and queries of the sales department when needed. I have also solidified my reputation as the product financial expert within the company, confidently being able to help customers with pricing, invoices, managing debt and financial reporting. I also work closely with the CFO handling customer invoicing questions and reviewing those with outstanding invoices. My other responsibilities include providing training webinars for new features for our whole customer base, speaking live to around 100 clients at a time and answering their questions live. I am also a product adviser working closely with the development team to ensure new features meet the customer needs.

Customer Success Specialist

• Jun 2019 - Jan 2020

- The support and on-boarding of our UK, Ireland and US early years settings. I provide expert support to our customers who need help using the platform. I will provide welcome calls for our new customers managing the handover from the sales department. -Other tasks included writing content for educational articles for the blog and writing articles for the help Centre.

HR Assistant

• Jan 2019 - Apr 2019

As an HR Assistant with Wiredelta, I have a variety of roles:-Recruitment, on-board and exit processes-Maintaining job portals adverts-Attending job fairs/tech festivals-Provide induction sessions to new employees-Plan biweekly company events-Help the company to reach their Objective Key Results -Coordinate with our global offices relating to HR As an HR Assistant with Wiredelta, I have a variety of roles:-Recruitment, on-board and exit processes-Maintaining job portals adverts-Attending job fairs/tech festivals-Provide induction sessions to new employees-Plan biweekly company events-Help the company to reach their Objective Key Results -Coordinate with our global offices relating to HR

Restaurant Manager

• Jun 2018 - Sep 2018

This job allowed me to use my skills and knowledge obtained in my degree and apply them to a real business. The Cast Iron Grill is a new company to which i played a vital role to ensure the companies success. I created and maintained relationships with the businesses and customers in Fernie. I was in charge of the cash and credit sales received on a daily basis ensuring it was all correct and resolving any discrepancies. This job allowed me to use my skills and knowledge obtained in my degree and apply them to a real business. The Cast Iron Grill is a new company to which i played a vital role to ensure the companies success. I created and maintained relationships with the businesses and customers in Fernie. I was in charge of the cash and credit sales received on a daily basis ensuring it was all correct and resolving any discrepancies.

Snow Sports Office Administrator

• Nov 2017 - May 2018

This role i was responsibe for selling and booking skiing and snowboarding lessons. Talking face to face with the customers with the intent to up sell the best possible lesson that suited their needs. I also organised the schedules for over 100 ski and snow board instructors ensuring they knew what lessons had been booked in and that they show up at the right place at the right time. This role i was responsibe for selling and booking skiing and snowboarding lessons. Talking face to face with the customers with the intent to up sell the best possible lesson that suited their needs. I also organised the schedules for over 100 ski and snow board instructors ensuring they knew what lessons had been booked in and that they show up at the right place at the right time.

Bartender

• May 2017 - Sep 2017

As the primary bartender at Lake Louise Ski Resorts top restaurant (the White Horn Bistro) i was responsible in the creation of the summer cocktail menu and ordering of stock needed.

Cashier

• Nov 2016 - May 2017

English teacher

• Aug 2015 - Jun 2016

Teaching English as a second language to primary ages children Teaching English as a second language to primary ages children

Claims Handler

• Sep 2014 - Aug 2015

Sales Assistant

• Sep 2012 - Jun 2014

Marketing Intern

• Mar 2013 - Apr 2013

Sales Assistant

• Jun 2008 - Aug 2011

Gap Year Assistant

• Sep 2010 - Jul 2011