Field Services Engineer

• Apr 2021 - Present

Field Service engineer. Basically a one stop shop for all things IT when we visit GP surgeries. Main role is visiting GP Surgeries across NHS estates in East Yorks, North & NE Lincs upgrading facilities, installing software/hardware and also where possible, clearing all known IT issues on site. Issues range from password resets through complex security issues, hardware/software not working, installing new products and testing them etc. Getting familiar with lots of new software in the health industry incl. Welch Allyn, Numed, Spirometry, SystmOne, Emis, IRIS Payroll/Accounts, Sage 50, ECG hardware, BPM hardware and more. Lots of liaison with 3rd party providers, CCG's, Doctor's, Nurses, Practice Managers and back room staff.

Information Technology Support Engineer

• Aug 2019 - Present

Started a joint company in August 2019 with my wife (Veronica Connor). Together we provide Process Engineering to oil, gas and renewable energy sectors and IT support to a wide range of sectors, including but not limited to: Healthcare, Construction, Oil and Gas, Telecoms and more.Currently looking for new contract work, preferably outside IR35, but if the price is right, will be happy to work within the confines of IR35. Location wise is not an issue as I have worked the length and breadth of the country and as a result have built up a network of friends/colleagues across the country so I'm happy to work anywhere...

Windows 10 Engineer/Deployment Engineer

• Jun 2019 - Mar 2020

Working on behalf of eMbed Health for Kier Business Services supporting/upgrading the NHS in Yorkshire/North Lincolnshire... Working on behalf of eMbed Health for Kier Business Services supporting/upgrading the NHS in Yorkshire/North Lincolnshire...

IT Support Technician

• Dec 2018 - May 2019

IT support technician at Clugston providing support to the group on a diverse range of products incl. Windows 7/8/10, Office 365, Adobe products, Android phones and more... IT support technician at Clugston providing support to the group on a diverse range of products incl. Windows 7/8/10, Office 365, Adobe products, Android phones and more...

IT Engineer

• Apr 2018 - Nov 2018

Self employed IT Consultant Self employed IT Consultant

IT Engineer

• Apr 2018 - Aug 2018

Working on behalf of PSTG improving the hardware of NHS practices in and around South East London. Mainly hardware - installing new equipment, installing software, updating drivers, testing WiFi and fault finding if need be. Working on behalf of PSTG improving the hardware of NHS practices in and around South East London. Mainly hardware - installing new equipment, installing software, updating drivers, testing WiFi and fault finding if need be.

Compound Driver

• Jun 2017 - Nov 2017

Compound driver Compound driver

Operative

• May 2016 - Dec 2016

6 month contract in the warehouse for Game doing a variety of different jobs possibly looking to climb the ladder... Jobs include:stock controlstock reassignmenthardware/software checksHave already gained experience using hand held RF scanners, pump trucks, various in-house machinery. I am hoping to gain experience on a variety of warehouse equipment including standard and reach forklift trucks as well as any other equipment they have in there. Job is physically demanding and is helping me to get into some sort of shape that I didn't think was possible for my body! Every week I'm learning something new on the job and am quickly establishing myself and my team as the go to people when they need something done or mistakes rectified. I am also able to put my considerable IT knowledge to good use as I'm looking after a handful of laptops and resolving issues on them.

IT Support Engineer

• Jul 2015 - Apr 2016

Currently working in the community where I live assisting people with any IT related issues they have - broadband issues, home network setup, PC/laptop rebuilds, software installs, software/hardware faults, virus detection and removal, hard disk recovery, buying advice and so on. Currently working in the community where I live assisting people with any IT related issues they have - broadband issues, home network setup, PC/laptop rebuilds, software installs, software/hardware faults, virus detection and removal, hard disk recovery, buying advice and so on.

Senior Customer Engineer

• May 2015 - Jul 2015

Helping out SSE as they are in the middle of a major migration from Windows XP to Windows 7. I've been brought on board to help this along testing applications, supporting issues along the way, resolving faults, going through end user acceptance and finally documenting the process and all issues. Day to day duties revolve around testing various applications, fixing bugs where possible, customer liaison, installations and builds. Helping out SSE as they are in the middle of a major migration from Windows XP to Windows 7. I've been brought on board to help this along testing applications, supporting issues along the way, resolving faults, going through end user acceptance and finally documenting the process and all issues. Day to day duties revolve around testing various applications, fixing bugs where possible, customer liaison, installations and builds.

Senior Technical Support Engineer

• Sep 2010 - Apr 2015

Key DutiesFocal Point for all IT related issues within the company. Provide 1st through 3rd line support to over 500 users nationwide on a multitude of different products, incl. but not limited to: Windows (XP, Vista & 7), MS Office, Adobe products, Sophos, Server 2003/2008, Exchange 2003/2007, Active Directory, Symantec Ghost, Backup ExecMaintained security structure of project data for the various projects we ranResponsible for ensuring the backups were completed successfully via Backup Exec Responsible for keeping Sophos Anti-Virus up to date across the companyResponsible for maintaining data servers and keeping them running smoothlyResponsible for keeping ghost images up to dateSelected AchievementsWas a frequent visitor to various locations within the country to either move, resolve on site issues, set up new offices or decommission offices for the various projects we have on our booksSignificantly reduced the backlog of support calls Improved the response times overall on logged requests

IT & Project Coordination/Desktop Support

• Apr 2000 - Dec 2008

MW Kellogg are one of the worlds leading Engineering, Procurement & Construction companies in the oil and gas sector with an impressive assortment of major projects under their belt. Key DutiesFocal point for all IT related issues on the Pearl GTL projectProvide 1st through 3rd line support to over 1000 users (in-house, client & 3rd party) worldwide on a multitude of different products, incl. but not limited to: MS Office, MS Windows, McAfee, Norton, Documentum, Adobe Acrobat, Citrix, Printers & Vax-VMSTrained users on various applications, incl. but not limited to: smartBoard presentations, Audio/Visual equipment, Documentum, MS Outlook, file; reductionRan a project to migrate 600+ users/desktops from Win NT to Win XP/Office XP etc.Maintained security structure of project data via active directoryResponsible for all IT documentation/processes & project inductionsSelected AchievementsReceived a number of awards for going "above & beyond" the call of dutyWas asked by Shell to migrate their onsite project personnel hardware/softwareTravelled to Qatar to help set up the new offices, hardware & software for the incoming project teamIntroduced project induction training to the project to assist new users on the job Created several multi-media presentations for the senior project management team to show plant design in video format

Operations Support Manager

• Apr 1998 - Apr 2000

BT are the UK's premier supplier of home telephone and broadband services as well as a wide variety of other telecoms based products/services to both business and residential customers. Key DutiesRan a team of 5 support staff furthering their development through training, support etc.Maintained & supported several large VMS clusters in a system management capacity.Was the focal point for all user groups, support groups and customers, incl. worldwide usersInvolvement in the replacement/upgrade of all VMS machines in the Cellnet clusterAssisted in the setup of Cellnet's disaster recovery siteSelected AchievementsTravelled to Ayrshire & Boston (USA) to work with Compaq/Cellnet to bench test their latest technology before it was releasedSorted out backup strategies for BT/Cellnet & then trained fellow team members & Operations staff how to use them

Vax VMS Systems Manager

• Mar 1998 - Apr 1998

Short term contract for Gam Minster in Croydon providing Vax VMS Support for their head office staff and users around the country Short term contract for Gam Minster in Croydon providing Vax VMS Support for their head office staff and users around the country

VMS Systems Support Engineer

• Jan 1998 - Mar 1998

Short term contract on site for BP at their Grangemouth Refinery providing Vax-VMS Systems Support. Part of a 4-person team supporting in excess of 2000 users round the world inc. offshore oilrig workers and site based engineersDuties included general system management, software support & customer liaison Responsible for setting up the UCX environment, a new backup environment, and sorting out several problems that had been outstanding for several months prior to my arrivalResponsible for upgrading software on VMS platformsOften involved in dealing with 3rd party suppliers to resolve conflicts

Vax VMS Systems Manager

• Jan 1997 - Jan 1998

Providing Vax VMS Systems support to the offices in Ipswich, London, Sheffield and Leeds for and on behalf of BT and Cellnet. Rewrote their backup procedures and set up new backup processes for them using SLS.

VMS System Manager

• Jan 1995 - Dec 1996

Key DutiesWorking on site providing Systems/PC Support to a wide range of user groupsDuties include general system management, basic operations work & Help-Desk dutiesOther duties include supporting various mail interfaces (Allin1, VMSmail, Teamlinks)

Vax VMS System Manager

• Feb 1994 - Jan 1995

Providing island wide support to the Coutts banks and offices in the Isle of Man. Ranging from Vax VMS issues to phone issues and everything in between. Providing island wide support to the Coutts banks and offices in the Isle of Man. Ranging from Vax VMS issues to phone issues and everything in between.

Network Support Engineer

• Aug 1993 - Feb 1994

Working on the Helpdesk for DEC providing network support to some of DEC's biggest retail customers in the UK incl. WH Smith, Dixons and others. Providing telephone support on the decservers and modems of the time. Working on the Helpdesk for DEC providing network support to some of DEC's biggest retail customers in the UK incl. WH Smith, Dixons and others. Providing telephone support on the decservers and modems of the time.

Operations Support Engineer

• Apr 1993 - Aug 1993

Provided support on the Vax-VMS systems out of BP's offices in Glasgow, making sure the servers were up and running 24/7. Jobs included supporting all aspects of the Vax and doing the backups during night shift. Provided support on the Vax-VMS systems out of BP's offices in Glasgow, making sure the servers were up and running 24/7. Jobs included supporting all aspects of the Vax and doing the backups during night shift.

VMS System Manager

• 1989 - 1992