Senior Consultant

• Dec 2021 - Present

General Manager, Commercial & Regulatory

• Jun 2015 - Dec 2020

Reporting to the Chief Financial Officer, I led a team that supported the business across a range of commercial and regulatory matters. Key deliverables of the role included client & supplier agreement negotiation, guidance on legislative & regulatory matters and managing the company's property arrangements (principally in the form of lease negotiation).Key Achievements:Obtained $8 milllion in lease incentives and secured flexible leasing arrangements (receiving a CEO Award).Negotiated leases for two new offshore locations (USA & South Africa).Developed new agreements for IP development and software reselling.Developed the company's Notifiable Data Breach Process.

General Manager, Business Integration

• Feb 2014 - Jun 2015

Reporting to the Chief Commercial Officer, I was responsible for leading a team of Project Managers that successfully delivered many projects across the business including new client service implementations (onshore & offshore), expanding existing customer service channels, integration of new supplier software products and fitting out leased premises.Key Achievements:Business Integration delivered nine new client service implementations (onshore and offshore) meeting contract requirements, project milestones and remaining within budget tolerances.Review and streamlining of project processes and development of internal seconded project manager pool.

Manager, Commercial & Regulatory

• Oct 2011 - Feb 2014

Reporting to the Chief Commercial Officer, I supported the business in all commercial and regulatory matters. This involved the negotiation of the legal terms and conditions of client & supplier agreements, in addition to conducting research and advising the business regarding its regulatory obligations (e.g. in matters of privacy).Key Achievements:Working with the Group General Manager HR, I was the lead negotiator and chair for employee Enterprise Bargaining, that resulted in the EBA being voted up first time (received a CEO Award).Successfully negotiated a substantive lease in Queensland following the business being awarded a significant government contract.

Centre Manager

• Jun 2007 - Mar 2010

Reporting to the General Manager (Operations), I led a team of eight department managers in a 250 seat contact centre (approx. 350 employees) servicing a well known energy brand (in addition to servicing a range of smaller clients).Key Achievements:Consistently achieved contractual and budgetary performance targets.Championed employee development and reduced the number of seconded postions by making permanent appointments.Introduced on-floor daily management huddles, created mini-games and incentive programs to communicate critical numbers and to foster employee engagement in achieving business objectives.

Manager, Contracts & Procurement

• Oct 2005 - Jun 2007

Reporting to the Chief Financial Officer, I led a team of three direct reports that supported the business in the negotiation and drafting of client & supplier agreements, procurement activities, leased premises fit out and conducting research and advice on regulatory matters (e.g. Do Not Call legislation). The role also had oversight of maintaining ISO9001 accreditation across the business.Key Achievements:Procurement activities supported various significant IT and contact centre fit-out services purchases.Key role in the performance of due diligence and contract negotiations connected with the aquisition of software IP leading to the establishment of a new Stellar company.

Project Manager

• Mar 2004 - Oct 2005

Reporting to the Manager Contracts & Procurement, I was responsible for the successful delivery of several projects across the business. During six months of this time I was seconded into the Manager, Contracts & Procurement role taking on contract development and negotiation, oversight of the company's projects and maintaining ISO9001 accreditation.Key Achievements:Project management of a site fit out of new leased premises on time and to budget ($2.5 million) and the seemless transfer of a client's business to the new premises (received a Stellar Excellence Award from the CEO).Seconded to the role of Manager, Contracts & Procurement.

Client Services Manager

• Apr 2002 - Feb 2004

Reporting to the Group Manager for Client Services, I was responsible for the coordination and relationship management of four client accounts. The role required a thorough knowledge of the client agreements in order to provide advice to the business, coordinating and attending client performance and governance meetings and being a key point of contact between Stellar and the client.