Experience

Camping Le Ranc Davaine

• France
• Hospitality
• 1 - 100 Employee

• Communications Executive

  • Jan 2020 - Present

  I'm part of the Communication team for two 5-star campsites in the Ardèche: Sunêlia Le Ranc Davaine and Sunêlia Aluna Vacances. Sunêlia is a leading provider of high quality outdoor holidays across 28 destinations in France, Spain, Italy and the Netherlands. 92% of customers recommend Sunêlia (*) (*) Satisfaction survey of 20,000 customers undertaken in 2019 I'm part of the Communication team for two 5-star campsites in the Ardèche: Sunêlia Le Ranc Davaine and Sunêlia Aluna Vacances. Sunêlia is a leading provider of high quality outdoor holidays across 28 destinations in France, Spain, Italy and the Netherlands. 92% of customers recommend Sunêlia (*) (*) Satisfaction survey of 20,000 customers undertaken in 2019



Mas de la Baillyde

• France
• Travel Arrangements

• Website Manager - SIDE PROJECT

  • Jan 2016 - Present

  As a side project I'm responsible for the bilingual online presence of Mas de la Baillyde, a wonderful place to spend your holidays in the South of France. Tasks include: *Website administration and maintenance *Content updates and site translation *Social network presence (Facebook, Instagram) *Traffic analysis *SEO strategy and optimization *Traffic acquisition *Conversion optimization Tools used include: Wordpress, Google Analytics, Google Tag Manager, Google Search Console, Google MyBusiness, Yeost SEO... Show less



Mood Edition

• France
• Information Technology & Services

• International Product Marketing Manager

  • Jun 2016 - Mar 2019

  Mood Edition was a Montpellier-based startup specialised in user profiling and data-driven personalisation, born out of the ashes of Nosibay by the same team to build upon existing patented technology. Mood Edition’s solutions were designed to improve user experience through profile-based content personalisation while preserving data ownership for content publishers. Key responsibilities: *Management of all UK business *Responsable for creation, optimisation, translation of online presence (Complete relaunch of corporate website via Wordpress, SEO, SEA etc) *Community Management, content creation and delivery for website and social networks (Twitter, Facebook, Linkedin...including management of paid campaigns on social platforms) *Creation and optimisation of paid search advertising campaigns (Google Ads, Bing Ads) *Running multi-channel user acquisition campaigns with big name partners *Statistical evaluation of product usage and campaign efficiency (Google Analytics, Hotjar, Google Tag Manager, various App Intelligence Platforms...) *Driving user engagement through email campaigns from A to Z (copywriting, design, send automation, performance analysis, optimisation) *Participation in product UX improvement programme *Creation of landing pages and banner ads (Internal CMS & HTML / CSS) *Partner prospection and key account management *Integration of new content in product *Leader of user profiling operations *App Store Optimisation and market oversight *Representation of company at various international trade shows (ASW Las Vegas, MWC Barcelona, eCommerce London, Paris Retail Week...) *Monetisation of online services (desktop and mobile) *User loyalty and retention initiatives *Undertook 2 day course in SST training (first aid in the workplace) Show less



Nosibay

• Montpellier Area, France

• France & Export Product Marketing Manager

  • May 2014 - Sep 2017

  Monetisation of PC software (Dedicated version for IT, FR, ES, UK, CA, US) Key reponsibilities and tasks: -Selection and copywriting of editorial content for use within software and in communication strategy -Monetisation campaign management for software for the UK, CA and US markets. -Affiliate marketing: managed and developed platform relations to expand publisher business. -Digital media planning: Daily planning of advertising campaigns, working on traffic and evaluating results according to eCPM and other metrics. -Performance advertising: Research, contact, negotiation and planning of CPC, CPL, CPA, and CPM campaigns (push, rotator banners and email campaigns) -Merchant relations: Direct relations with key brands to develop tailored advertising solutions Show less



Freelance translator FR > EN

• France

• French to English Translator

  • Sep 2011 - Apr 2014

  Various translation projects including: - La Cuisine de Madeleine (translation of entire website content for company that offered cooking classes for the general public) - Numerous documents for Camille Clement's PhD on the subject of planning laws, public spaces and agriculture. Various translation projects including: - La Cuisine de Madeleine (translation of entire website content for company that offered cooking classes for the general public) - Numerous documents for Camille Clement's PhD on the subject of planning laws, public spaces and agriculture.



Arrimage Langues

• France
• Professional Training and Coaching
• 1 - 100 Employee

• English Language Trainer, Social Media Assistant & Diversity Representative

  • Apr 2010 - Jun 2013

  Arrimage offers intensive language courses to businesses and individuals. Working onsite with companies such as Nestlé Waters and on its own premises in Montpellier, the Arrimage culture encourages rapid linguistic progress in a fun environment through innovative teaching methods including The Silent Way. The Arrimage pedagogy is about more than just languages - developing self-confidence and teamwork are central to everything. Arrimage works closely with the Region Languedoc-Roussillon and Pôle Emploi to help jobseekers improve their language skills and return to work. Languages offered include English, Spanish, German, Dutch and Italian. Equal opportunities are central to the work of Arrimage. I delivered English training for individuals and groups from absolute beginner level to advanced business English and acted as an examiner for the oral assesment of the Business English Skills Test, an exam that grades participants on a scale that is recognised throughout Euroupe. Show less



L'atelier des Chefs

• France
• E-Learning Providers
• 100 - 200 Employee

• Assistant

  • Dec 2009 - Dec 2009

  My work at the Atelier was divided between the kitchen where I was mainly occupid with washing-up/cleaning activities and the boutique. L'atelier des Chefs offers cookery classes of between 30 minutes and 3 hours to the general public and sells a range of high quality kitchen equipment. https://www.atelierdeschefs.co.uk/ https://www.atelierdeschefs.fr/ My work at the Atelier was divided between the kitchen where I was mainly occupid with washing-up/cleaning activities and the boutique. L'atelier des Chefs offers cookery classes of between 30 minutes and 3 hours to the general public and sells a range of high quality kitchen equipment. https://www.atelierdeschefs.co.uk/ https://www.atelierdeschefs.fr/



London South Bank University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Temporary Resources Administrator

  • May 2009 - Aug 2009

  I worked with the Resources Team in the Faculty of Arts and Human Sciences. My main responsibilities included: - Processing student claims for Extenuating Circumstances - Stationary orders - Taking and writing up minutes (including Exam Boards and the Faculty Estates Group meetings) - Processing results for the Law department - Maintaining the Staff Travel Log - Assisting with timetabling/room booking - Online re-enrolment About LSBU: London South Bank University (LSBU) was this year ranked sixth place for graduate starting salaries in The Times Good University Guide 2010. According to the Guide, which was published on Wednesday 3 June, LSBU students can expect to start on an average salary of £23,469 when they graduate. This puts us above Cambridge, Warwick and Bristol universities. Many of the courses at LSBU are built around vocational subjects with a focus on students getting the right experience they need for their chosen career; courses such as Law, Accounting and Finance, Nursing and Midwifery, Engineering, Education and Social Work. These courses are predominantly accredited by professional, statutory or regulatory bodies and enable our students to enter into the workplace with approved qualifications. Show less



METASTORM LIMITED

• United Kingdom
• Software Development
• 1 - 100 Employee

• Inside Sales Representative

  • May 2008 - May 2009

  My role at Metastorm entailed following up, profiling and qualifying inbound leads and executing outbound calling/email campaigns to support the Sales and Marketing teams. Underwent Pareto’s Sales Training Course. Generated and subsequently nurtured a pipeline of over $2.6m. Attended several trade shows and client meetings. Metastorm helps organizations around the world make critical process improvements in areas such as compliance and risk management, customer service, supply chain operations, and internal operations by providing market-leading software for Enterprise Architecture (EA), Business Process Modeling & Analysis (BPA) and Business Process Management (BPM). Our software products include Metastorm ProVision®, Metastorm ProVisionBPA, Metastorm Discovery™, Metastorm BPM®, and Metastorm Integration Manager (MIM). Show less



gizmoandwidget.com

• Customer Service, Logistics and Distibution Co-ordinator

  • Sep 2007 - Jan 2008

  In sole charge of office at busiest time of year for this online retailer of gifts and gadgets. Arranged packing and distribution of merchandise, responded to customer enquiries over the telephone and by email and liaised with suppliers and distributors. Responsible for taking credit card payments. Updated and maintained website with new products and ensured stock levels were accurate and appropriate. In sole charge of office at busiest time of year for this online retailer of gifts and gadgets. Arranged packing and distribution of merchandise, responded to customer enquiries over the telephone and by email and liaised with suppliers and distributors. Responsible for taking credit card payments. Updated and maintained website with new products and ensured stock levels were accurate and appropriate.



London South Bank University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Temporary Faculty Administrator, Social and Policy Studies

  • May 2007 - Jul 2007

  Entered student unit grades onto university database, worked on reception of student information centre, answered queries from students and academic staff, some filing work. Entered student unit grades onto university database, worked on reception of student information centre, answered queries from students and academic staff, some filing work.



Hôtel Aladin

• Cauterets, France

• Hotel Assistant

  • Jul 2006 - Sep 2006

  Immersive French environment, living and working in the French Pyrenees. Worked mornings as part of the hotel’s kitchen team. In the afternoon worked with the hotel’s health spa team doing reception work, customer service and cleaning. Immersive French environment, living and working in the French Pyrenees. Worked mornings as part of the hotel’s kitchen team. In the afternoon worked with the hotel’s health spa team doing reception work, customer service and cleaning.



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• English Language Teaching Assistant (High School & College level)

  • Sep 2005 - Jun 2006

  Teaching Assistant in a Lycée -Assisting main techer in classroom activities -Independant preparation and execution of English lessons to small groups of students -Living and working in isolated rural French-speaking environment Teaching Assistant in a Lycée -Assisting main techer in classroom activities -Independant preparation and execution of English lessons to small groups of students -Living and working in isolated rural French-speaking environment



Eurocamp

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Campsite Courrier

  • Jul 2005 - Sep 2005

  Eurocamp, part of HolidayBreak plc, is the market leader in outdoor holidays in Europe, offering high quality tented accomodation and mobile homes in over 160 specially selected sites across Portugal, Spain, France, Germany, Holland, Italy and Croatia. The Courier's role is all about delivering exceptional customer service, whether that is clean accommodation, a professional and friendly welcome, solving problems or providing local information (to name a few). In this, my second season with Eurocamp, I stepped up to lead the team of 8 couriers for 2 weeks to cover an absence. Show less



Eurocamp

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Campsite Courier

  • Aug 2004 - Sep 2004

  My first season with Eurocamp, working at what was at the time the largest campsite in Europe. My first season with Eurocamp, working at what was at the time the largest campsite in Europe.



Virgin Megastores

• Kingston upon Thames, United Kingdom

• Customer Services Assistant

  • Oct 2002 - Sep 2003

  Between leaving sixth form and starting university, I took a gap year in 2002-3. I worked at Virgin Megastores to gain experience of a working environment and fund 3 months of rail travel across Europe and the early part of my university studies. My role at Virgin entailed helping customers with inquiries in store and over the telephone; cash till work including complaints, refunds and exchanges; shelf stacking; dealing with customer orders and product suppliers; general retail work and light cleaning. Show less