Graduate Student of Hospitality and Tourism Management

• Jan 2021 - Present

Cashier at Giant Foods

• Jul 2020 - Jan 2021

Front Office/Operations

• May 2019 - May 2020

Revenue Management, Front Office, Room Operations. Revenue Management, Front Office, Room Operations.

Manager on Duty/Lead Cashier

• Nov 2017 - May 2020

Cashier

• Nov 2015 - May 2020

Ensure prompt, safe, and secure closure of business at the end of the day.Practice and maintain cash security.Use proper procedure of accepting cash, check, debit/credit cards, EBT card, and WIC voucher payments.Liaison with central alarm concerning unsecured entryways, freezer/refrigeration unit errors, and fire system warnings. Ensure prompt, safe, and secure closure of business at the end of the day.Practice and maintain cash security.Use proper procedure of accepting cash, check, debit/credit cards, EBT card, and WIC voucher payments.Liaison with central alarm concerning unsecured entryways, freezer/refrigeration unit errors, and fire system warnings.

Airline Management Student work study

• Feb 2013 - Apr 2015

Assisted department relocation of department office and classroom space.Filed paperwork, processed incoming and outgoing mail, organized Federal Aviation Administration and regulation related materials for student and faculty use.Assisted in creation of aviation lab for display of aviation equipment for classroom and instructional use. Assisted department relocation of department office and classroom space.Filed paperwork, processed incoming and outgoing mail, organized Federal Aviation Administration and regulation related materials for student and faculty use.Assisted in creation of aviation lab for display of aviation equipment for classroom and instructional use.

Telemarketer

• Feb 2012 - Oct 2012

Process orders for the U.S. government Lifeline telephone service for low-income consumers.Make outbound cold calls via auto-dialer software to assess consumers eligibility for assistance.Met and exceeded set call volume of up to 120 calls per day and met sales conversion goals. Process orders for the U.S. government Lifeline telephone service for low-income consumers.Make outbound cold calls via auto-dialer software to assess consumers eligibility for assistance.Met and exceeded set call volume of up to 120 calls per day and met sales conversion goals.

Front Desk Clerk

• Jun 2009 - Feb 2010

Process guest check-in/check-out.Interacted extensively with the maintenance department to ensure a timely solution to guest issues.Gained experience using both a manual rack system for extended stay building and computerized PMS to maintain room inventory and rates for short-term stays in the main building. Process guest check-in/check-out.Interacted extensively with the maintenance department to ensure a timely solution to guest issues.Gained experience using both a manual rack system for extended stay building and computerized PMS to maintain room inventory and rates for short-term stays in the main building.

Quality Control

• Sep 2007 - Feb 2008

Maintained a high level of quality control of various food products.Adhered to all federal and state regulations.Excellent oral and written communications.Communicate effectively with all levels of production and management. Maintained a high level of quality control of various food products.Adhered to all federal and state regulations.Excellent oral and written communications.Communicate effectively with all levels of production and management.

Front Desk Clerk

• Aug 2006 - Oct 2006

Provided excellent customer service.Resolved all customer and guest concerns.Assisted guests with check-in and checkout.Excellent communications skills. Provided excellent customer service.Resolved all customer and guest concerns.Assisted guests with check-in and checkout.Excellent communications skills.

Operations Manager

• Feb 2002 - Apr 2003

Managed up to 20 employees.Reported directly to General Manager.Responsible for Human Resources duties including; employment verification, payroll, employee evaluations, and record keeping.Supervised front desk, housekeeping, and kitchen employees.Managed hotel room availability and rates, including third party websites, group bookings and blocks, special events, and extended stay guest reservations.Consistently complimented for my excellent customer service skills and ability to build rapport with repeat extended stay customers.

Agent-in-Charge

• Jun 1986 - Feb 1992

Ticketing and oversight of ticket counter and other agents. New hire station trainer. Process international flights through US Immigration and Customs. Ticketing and oversight of ticket counter and other agents. New hire station trainer. Process international flights through US Immigration and Customs.