Experience

Solidatus

• United Kingdom
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Client Success Manager

  • Feb 2022 - Present

  London Solidatus helps organisations understand how data flows through their systems by providing intuitive data lineage discovery and visualisation solution. The CSM role includes: - Managing and negotiating renewals. - Ensuring client satisfaction utilizing strategic plans in addition to metrics including NPS and CSAT scores. - Ensuring client retention and minimizing customer churn through monitoring usage stats and client behaviour. - Organizing regular meetings and QBR's to ensure… Show more Solidatus helps organisations understand how data flows through their systems by providing intuitive data lineage discovery and visualisation solution. The CSM role includes: - Managing and negotiating renewals. - Ensuring client satisfaction utilizing strategic plans in addition to metrics including NPS and CSAT scores. - Ensuring client retention and minimizing customer churn through monitoring usage stats and client behaviour. - Organizing regular meetings and QBR's to ensure client success criteria is achieved. - Project managing client onboarding and implementation. Show less



TradingHub

• United Kingdom
• Software Development
• 100 - 200 Employee

• Client Relationship Manager

  • Jan 2020 - Jan 2022

  London TradingHub is a FinTech company that assist's sell side institutions, hedge funds and asset management firms identify cases of market abuse, rogue trading, and financial crime. The CRM role includes the following; - Manging the onboarding process and train clients on the trading analysis software - Collect client feedback, identify trends and communicate to the development team - Perform regular service level reviews and act as a point of escalation - Upsell and cross-sell… Show more TradingHub is a FinTech company that assist's sell side institutions, hedge funds and asset management firms identify cases of market abuse, rogue trading, and financial crime. The CRM role includes the following; - Manging the onboarding process and train clients on the trading analysis software - Collect client feedback, identify trends and communicate to the development team - Perform regular service level reviews and act as a point of escalation - Upsell and cross-sell additional products - Cultivate and expand client relationships Show less



Epiq Global

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Account Director

  • Sep 2018 - Apr 2019

  London, United Kingdom Epiq provide e-discovery legal services to law firms, corporations and governments.



Argus Media

• United Kingdom
• Information Services
• 700 & Above Employee

• Account Manager

  • Sep 2016 - Jun 2018

  London, United Kingdom Argus is a world's leading independent price reporting agency, publishing market data, price assessments, business intelligence reports, market commentary and analysis, consultancy services and conferences on the energy and related commodity markets, covering global crude, oil products, LPG, natural gas, electricity, coal, emissions, bioenergy, fertilizer, petrochemical, metals. Argus prices are used as benchmarks for physical and derivatives trade. Account manager for new and existing… Show more Argus is a world's leading independent price reporting agency, publishing market data, price assessments, business intelligence reports, market commentary and analysis, consultancy services and conferences on the energy and related commodity markets, covering global crude, oil products, LPG, natural gas, electricity, coal, emissions, bioenergy, fertilizer, petrochemical, metals. Argus prices are used as benchmarks for physical and derivatives trade. Account manager for new and existing clients in Benelux and UK on Crude and Oil products, LPG, Natural gas, Electricity, Biomass, Biofuels, Coal and Emissions. Show less



Euromonitor International

• United Kingdom
• Market Research
• 700 & Above Employee

• Business Development Manager

  • Nov 2011 - Mar 2016

  Established in 1972, Euromonitor International is the world leader in strategy research for consumer markets. Comprehensive international coverage and leading edge innovation make our products an essential resource for companies locally and worldwide. Responsible for developing new business and upsell to existing client base. Working alongside strategy planning, sales, business development and business intelligence teams within corporate companies operating in the Consumer Electronics… Show more Established in 1972, Euromonitor International is the world leader in strategy research for consumer markets. Comprehensive international coverage and leading edge innovation make our products an essential resource for companies locally and worldwide. Responsible for developing new business and upsell to existing client base. Working alongside strategy planning, sales, business development and business intelligence teams within corporate companies operating in the Consumer Electronics, Retailing and Industrial verticals. Show less


Cision
• Public Relations and Communications Services
• 700 & Above Employee
• New Business Sales Manager

  • Jan 2010 - Nov 2011

RPS International Town Planning
• Town Planner

  • Oct 2007 - May 2009