Experience

Felicity J. Lord

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Sales Negotiator

  • Jul 2021 - Present

• Sales Negotiator

  • Nov 2020 - Jul 2021



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager

  • Feb 2016 - Sep 2020

  STA Travel - (experts in Round the World flights and Adventure tours) I am extremely self-motivated and highly competitive. Managing significant responsibility across individual and team projects, contributing to our stores continuous prestige of being the UK’s no.1 store. From consistently performing in the top 5% of the country I have won 7 trips to sought after destinations, as well as being 1 of 4 across Europe to win an all-inclusive trip to Fiji for my standout performance. • A consistent team player, throughout 2019 I hit my monthly sales target on average by 200% vs the UK average of 100%. In September 2019 I hit 330%, a record not matched since March 2018.. • Forecasting and managing my sales pipeline effectively, ensuring I was consistently in the top 5% of the country for the last 3 years. • Managing contract negotiations with clients, ensuring I was the no 1 UK performer for STA travels preferred supplier in 2019 • Assistant Manager, responsible for a team of 9 people. Building strong internal and external relationships, to ensure thorough product knowledge is understood and showcased to customers from every staff member. • Develop, execute and accountable for mine and my teams KPI targets, setting an example to other staff members on every sale. Having been singled out on multiple occasions on Trust Pilot, commending me on my high quality of customer service and problem-solving capabilities. • Prospecting potential clients through all sales leads on all platforms in-store, on the phone and on email/live chat. • In a face to face sale environment I am excellent at building instant rapport with clients, showing clear leadership and managerial competence. Show less