Richard Williams
IT System Administrator at Trustonic- Claim this Profile
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Bio
Credentials
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ITIL Foundation
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Experience
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Trustonic
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United Kingdom
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Computer and Network Security
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1 - 100 Employee
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IT System Administrator
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Mar 2016 - Present
• Creating, monitoring and maintenance of Windows Server 2019, 2008R2 and Linux (Ubuntu/Centos) virtual servers using the VMWare suite of tools. • The administration of those servers including file sharing, job scheduling, trouble shooting, data back-up, user accounts, file/group security, engineering support, patching, updating, and general administration of Active Directory. • The maintenance and support of Office 365, including user accounts, archiving, security, mail/distribution/O365 groups, billing, MFA, ADConnect, subscriptions and troubleshooting any issues within the various applications, including Sharepoint. • Analysing processes and procedures for automation purposes using PowerShell and GPOs, for example new starter and staff leaver processes. • The maintenance, support, and rollout of Cylance Antivirus across the estate to ensure as much protection as possible, including both desktops, servers, and multiple platforms. • Implementing, operating and continual improvement of the build system for desktop devices. • Responding to tickets via the Request Tracker ticketing system for any issue or request from users at all levels of the business. • Liaising with 3rd party service providers regarding issues or requests, including our firewall provider and datacentre hosting provider. • Other miscellaneous and related tasks include IT Procurement, hardware installations, network switch and patch configuration, IT inductions, documentation, desktop support and any other IT related jobs, as necessary. Show less
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The Open University
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United Kingdom
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Higher Education
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700 & Above Employee
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IT Team Leader (Build)
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Dec 2011 - Jul 2015
• The day to day coordination of the build team, ensuring efficient turnover (build, configuration & asset registration) of PCs, laptops and other devices and delivery to the support teams within 95% of OLA targets.• Successful implementation of a new asset request ticket system. This was achieved through the analysis of current processes, liaising with business stakeholders, design and documentation of the new system (using Visio) and final transition/roll out.• The production and development of Management Information through Crystal Report programs and Excel data analysis to provide RAG status reports.• The maintenance of a standard OU IT product catalogue, setting out standard hardware devices and procurement policies.• Technical support in relation to hardware and software recommendations and authorisation of bespoke requests.• IT Supplier management to ensure an efficient turn-around of business requests.• Responding to assigned tickets via Microsoft System Center Service Manager (SCSM). Show less
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IT & Systems Manager
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Sep 2004 - Nov 2011
• To provide high quality 2nd and 3rd line technical IT support to ~500 academic, academic support and administrative staff at all levels within the Science Faculty, in a Windows (XP/2000/Win7), iOS and Linux environment.• The procurement, installation and administration of Windows (Server 2003/2008) file servers and a backup server (using Veritas Backup Exec to a tape library).• Managing user’s data including file share creation/archiving and deletion, data migrations and maintaining data integrity/security/availability (RAID, share and security permissions).• The development of a Nagios server (under Linux) to monitor all file server vitals.• Develop and maintain the Faculty’s IT intranet site to communicate IT and systems policy and strategy, support statistics and important announcements and news.• The procurement of IT hardware including laptops, specialist workstations, audio/video equipment, printers and a wide range of other IT peripherals and specialist equipment. • Leading a 1st line support team and providing 2nd/3rd line technical support where necessary. Also responsible for staff appraisal, development, training and recruitment. Show less
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The Open University
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United Kingdom
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Higher Education
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700 & Above Employee
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IT Support Engineer
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Nov 1999 - Mar 2004
• Providing high quality 1st line IT technical support to academic, academic support and administrative Science Faculty staff at all levels in a Windows 95/98/2000/XP, Apple iOS and Linux operating system environment and Microsoft Office XP/2003 desktop environment. • The provision of specialist support on a wide range of non-standard, academic related software and hardware, and managing a wide and diverse range of incidents and tasks. • The installation and network configuration (TCP/IP, DHCP) of hardware and software to the user’s requirements. • The development and maintenance of a Faculty staffing database with Microsoft Access, using an entity relationship design methodology. • Building bespoke PC workstations (from base components) to user requirements, including powerful multi-media machines to high capacity laboratory data loggers. • Working as a team with the IT & Systems Manager to help with server related tasks. • Creating a private network to enable a group of multi-media students to access a small, desktop NAS box to enable the sharing of media. Show less
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McCormick & Company
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United States
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Food and Beverage Manufacturing
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700 & Above Employee
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Consultant Analyst Programmer
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Mar 1998 - Apr 1999
• To co-ordinate with the Business Analyst and Project Leader the requirements for a new or existing system. • Based on an initial idea, arrange meetings to liaise with the users concerned to establish a specification, integrating and interfacing with the AS/400 based system, PRISM. • Upon approval, to devise and document a test plan. The creation of programs using RPG400, Query and CL in a client server environment. • The management of programs through Turnover, a change management utility. • Successful completion of the Y2K compliance project, reviewing all legacy code (~100 programs) for potential Y2K issues. Show less
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Wichita Company Ltd.
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Bedford
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AS400 Programmer/Novell Administrator
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Sep 1995 - Feb 1998
• The design, testing, implementation and modification of new and existing RPG programs from an outline specification in support of a manufacturing company, including stock control reports, finance (sales reports, invoice prints etc.), manufacturing processes and data entry/enquiry screens. • The administration of a Novell Network 4.0 in the areas of user control, security, network printers, remote access, cross platform printing, TCP/IP and DHCP configuration in a Windows 3.1x and NT3.5 client environment. • The administration of network based applications including MS Office, CCMail, Internet, Fax, virus detection, terminal emulation and system backup. • An active member of a Project Team to implement a new UNIX based system (Triton) from initial planning and piloting to data migration and system implementation. • The modification and creation of UNIX scripts. • The installation and maintenance of PCs, terminals, printers and other peripherals. • Technical IT support for all levels of staff. • System operating duties, including daily backups and file management. Show less
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Beiersdorf
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Germany
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Personal Care Product Manufacturing
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700 & Above Employee
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Contract Analyst/Programmer
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Dec 1993 - Jan 1995
• Producing RPG programs from an outline specification to supplying final documentation. • Organise meetings to obtain user needs. • Maintaining existing programs and systems. • Operating a support desk and responding to user problems. • The maintenance and installation of equipment. • The transfer of data between different systems. • Contacting engineers and software suppliers for on-line problem solving. • Producing RPG programs from an outline specification to supplying final documentation. • Organise meetings to obtain user needs. • Maintaining existing programs and systems. • Operating a support desk and responding to user problems. • The maintenance and installation of equipment. • The transfer of data between different systems. • Contacting engineers and software suppliers for on-line problem solving.
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Education
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1990 - 1993
The University of Wolverhampton
BSc, Computer Science (Hons) -
1982 - 1986
Stantonbury Campus
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Woughton College
Community
