Experience

Lexus of Sacramento

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • May 2014 - Present

  Sacramento, CA I take initiative in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains customer relationships and assists on selling superior luxury automobiles. Interested in a new Lexus or a quality pre-owned automobile? Contact me.



Temporary Homemaker

• Full time Father & Husband

  • Oct 2013 - Present

  Mini bus driver shuttling kids to school and sports practice. Packing lunches, Washington dishes and other tasks. GOD always has a calling in a new and exciting path. Many Blessings, Richard Williams



First California Mortgage Company

• Consumer Direct Loan Advisor

  • Apr 2013 - Oct 2013

  340 Palladio Parkway Ste 529, Folsom, CA 95630 Advised new and existing homeowners on various loan programs and negotiated interest rate and terms based on customer needs. Served as the primary liaison with borrowers, outside entities (realtors, title and escrow officers, etc.) and other company employees to facilitate a prompt and efficient loan closing. Managed a personal loan pipeline to ensure service standards and financial goals are met.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Quality Assurance Analyst

  • Jan 2010 - Apr 2013

  Followed the overall quality strategy and approach to identify, investigate, and resolve data quality issues for the default department; facilitate programs and prepare reporting. Ensured Process Support Specialists were adhering to quality expectations with regard to task completion, loan modification documentation, and procedures. Tracked results on company share point software. Reviewed issues identified on departmental scorecards for training and coaching opportunities.

• Mortgage Loan Officer

  • Mar 2009 - Jan 2010

  Sold Bank of America mortgage products to meet established loan quality and production goals. Ensured exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies

• Internet Business Development Manager

  • 2002 - Mar 2009

  Created a brand new department for this location and maintained success using our Innovative training procedures. Utilized Search Engine Optimization (SEO) techniques to drive traffic to the dealership website. Projected and Forecast department numbers based on analysis of current and prior averages. Trained team members on CRM software. Maintained dealership website, create specials and sales on a weekly basis.