Experience

FONEMED

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Nurse Counselor

  • Sep 2019 - Present

  Telephone triage and assessment of medical and mental health concerns for patients of member hospitals, primary care providers, universities, and other health care related entities. Gather pertinent information and apply appropriate data to selected protocols and provide recommendations to the member. Ensure HIPPA compliance and provide data and recommended disposition to the appropriate health care entity. Maintain RN licensure for all states assigned. Telephone triage and assessment of medical and mental health concerns for patients of member hospitals, primary care providers, universities, and other health care related entities. Gather pertinent information and apply appropriate data to selected protocols and provide recommendations to the member. Ensure HIPPA compliance and provide data and recommended disposition to the appropriate health care entity. Maintain RN licensure for all states assigned.


VA
• India
• Retail Luxury Goods and Jewelry
• RN, MBA-HCM

  • Jun 2006 - Sep 2019


Dept Of Veteran Affairs

• United States
• Consumer Services
• 700 & Above Employee

• Case Management Nurse

  • Oct 2014 - Mar 2019

  Assess the needs of patient’s, provide options to remedy physical, medical, mental health, and substance dependence challenges that prevent the patient from moving forward and fulfilling self defined goals. Offer medication, procedure, and nutrition education. Provide therapy, counseling, guidance and support for the patient to reach goals. Decrease inpatient services, and resource utilization through appropriate outpatient interventions. Collaborate and liaison with shareholders to support the physical, medical, and mental health needs of the patient with best practices. Initiate and participate in ethics consultations to ensure best practices. Collaborate with various disciplines and departments to initiate new projects and programs to personalize healthcare to individual patient goals and outcomes. Liaison with palliative and hospice shareholders to ensure appropriate comfort measures for patients with terminal illness. Show less

• Telephone Triage RN

  • Jul 2013 - Oct 2014

  Receive and respond to telephone inquiries from patients South Georgia, Florida and Puerto Rico. Triage medical conditions over the phone and make appropriate recommendations and instructions for care including self-care, urgent care and emergent care. Educate patients to pre-procedure preparations including medication education and nutritional requirements. Provide medication education and assist with refill and renewal of medications. Provide therapeutic services to patients presenting with suicidal ideation while assessing intent/plan and contacting appropriate emergency services to physically respond to the call. Counsel patients on medical, mental health, and substance dependence symptoms and offer instructions to secure appropriate care. Show less

• Case Management Nurse/Lead Nurs

  • Jul 2012 - Jun 2013

  Mental Health and Substance Use Disorder Provider. Opioid Substitution Therapy Clinic, program manager. Center of Treatment for Addictive Disorders, inpatient case manager. Actively and effectively participate on multiple interdisciplinary teams to enhance quality of care and treatment outcomes. Organized and centralized program operational Policies and Standard Operating Procedures to ensure consistent quality of care and patient safety.