Experience

Stokes Honda North

• United States
• Automotive
• 1 - 100 Employee

• Business Development Specialist

  • Jan 2018 - Present

  Business Development Center Lead - Train new employees with regards to protocols and procedures - Assist management with interviewing applicants - Manager on duty in the absence of Director Customer Relations Manager - Schedule service appointments for customers - Maintain customer files for accuracy - Conduct customer surveys to determine areas of improvement in the service department Business Development Center Lead - Train new employees with regards to protocols and procedures - Assist management with interviewing applicants - Manager on duty in the absence of Director Customer Relations Manager - Schedule service appointments for customers - Maintain customer files for accuracy - Conduct customer surveys to determine areas of improvement in the service department



South Carolina Aquarium

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Guest Services Associate

  • Mar 2017 - Dec 2017

  Guest Relations - Assisted guests in planning their visit - Served as a source of general information for the facility and surrounding areas - Managed guest records as it pertains to membership Employee Relations - Trained new hires in ticket and membership sales - Coordinated team-building activities outside of work Guest Relations - Assisted guests in planning their visit - Served as a source of general information for the facility and surrounding areas - Managed guest records as it pertains to membership Employee Relations - Trained new hires in ticket and membership sales - Coordinated team-building activities outside of work



Georgia Aquarium

• United States
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Guest Services Specialist

  • May 2012 - Sep 2016

  Guest Relations - Assisted guests in planning their visit - Served as a source of general information for the facility and surrounding areas - Managed guest records as it pertains to membership Employee Relations - Orient new hires about policies & procedures for Guest Services Dept - Assist in providing peer training & support - Conduct assessments to measure effectiveness of current processes - Maintain employee files for training Guest Relations - Assisted guests in planning their visit - Served as a source of general information for the facility and surrounding areas - Managed guest records as it pertains to membership Employee Relations - Orient new hires about policies & procedures for Guest Services Dept - Assist in providing peer training & support - Conduct assessments to measure effectiveness of current processes - Maintain employee files for training