Experience

Kuoda Ltd

• United Kingdom
• Technology, Information and Media
• 1 - 100 Employee

• PR Account Executive

  • Mar 2021 - Present



CDW

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Analyst

  • Nov 2017 - Mar 2021

  First line IT analyst providing support to a wide range of customers across the world. First line IT analyst providing support to a wide range of customers across the world.



Mencap

• Peterborough, United Kingdom

• IT Analyst

  • Dec 2016 - Nov 2017

  IT Analyst working with multiple operating systems, Active Directory and Citrix IT Analyst working with multiple operating systems, Active Directory and Citrix



Johnson Race Engineering

• Peterborough, United Kingdom

• Custom Fabricator and Race Support

  • May 2016 - Nov 2016



Outboard And Marine services

• Workshop Manager / Mechanic

  • Mar 2015 - 2016

  As workshop manager and mechanic I am responsible for all aspects of the engineering business. From liaising with new customers finding out the issues with their engines, to fault finding and diagnostics, fixing the engines, invoicing, accounting and customer services. As a Suzuki and Tohatsu dealer I specialize in those engines but will fix all outboard and inboard engines. As workshop manager and mechanic I am responsible for all aspects of the engineering business. From liaising with new customers finding out the issues with their engines, to fault finding and diagnostics, fixing the engines, invoicing, accounting and customer services. As a Suzuki and Tohatsu dealer I specialize in those engines but will fix all outboard and inboard engines.



Liverpool Boat Sales

• Yacht Broker

  • Apr 2013 - Mar 2015

  Starting in April 2013, I have been the sole broker of Liverpool Boat Sales based at Liverpool Yacht Club. I provide an efficient and positive customer service to clients selling their second hand and new vessels and also ensure an easy and friendly service to all purchasing clients. I organise all new listings and update all advertising across various different medias on a daily basis as well as pro-actively seeking new ways to advertise. I provide a pre-sale and after-sales service of negotiating and organising vessel maintenance to ensure the client gets the best value for money from a sales and purchasing perspective.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Resort Manager

  • Nov 2012 - Apr 2013

  For the winter 12/13 season Flaine was run by two Resort Supervisors rather than having a single Resort Manager. As one of the two supervisors I was responsible for positive supplier relations, ensuring all resort paperwork is completed in a timely manner, providing positive and constructive feedback to resort reps where needed, all aspects of the customers journey from taking pre departure customer care calls, all the way through to delivering a timely and organised transfer / airport departure. Providing staff training on all aspects of the reps role to ensure the team exceed the customers' expectations at every stage of their journey. Provided training and assistance to a remote rep who ran La Clusaz. leading the rep team by example and providing motivation and incentives throughout the season to ensure the reps to exceed the sales and customer service targets



Neilson Active Holidays

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Windsurf Instructor

  • Apr 2012 - Sep 2012

  RYA qualified Intermediate Planing Windsurf Instructor. Running week long courses for groups of adults and children. Running week long kid’s courses. Running level 1 sailing courses and advanced windsurfing courses and assisting on level 2 sailing courses (although not qualified). Provided on the water safety cover and first aid for customers on and off the water RYA qualified Intermediate Planing Windsurf Instructor. Running week long courses for groups of adults and children. Running week long kid’s courses. Running level 1 sailing courses and advanced windsurfing courses and assisting on level 2 sailing courses (although not qualified). Provided on the water safety cover and first aid for customers on and off the water



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Resort Supervisor

  • Nov 2011 - Apr 2012

  Customer facing, dealing with queries and complaints, supplier relations and confirmations, ski escorting black runs, organising the rep team, organising a full après programme, accounts, banking, managing key performance indicators to ensure a target exceeding team. Customer facing, dealing with queries and complaints, supplier relations and confirmations, ski escorting black runs, organising the rep team, organising a full après programme, accounts, banking, managing key performance indicators to ensure a target exceeding team.