Education and Development Leader

• Mar 2022 - Present

Advanced Glass Manufacturing

Training and Development Specialist

• Jan 2022 - Mar 2022

Manager, Revenue Cycle Education

• Jan 2021 - Dec 2021

Manage the educational development and instruction of all staff engaged in the revenue cycle process for Augusta University Health Systems.

Training Specialist

• Oct 2020 - Jan 2021

Specialized in facilitation of education of the revenue cycle and all processes leading to the facility reimbursement.

CEO, Managing Director

• Mar 2010 - Oct 2020

WFS provides professional HR Consulting and Adult Education training services. We specialize in Business Etiquette, Change Management, Organizational Development, Leadership Training, Workplace Safety, and motivating management and team members to achieve company objectives. We conduct motivational and inspirational speaking engagements domestically and internationally for all types of entities. Contract HR Consultant providing instructional design, facilitation and training services; Saved several major projects via project management, professionalism, critical thinking, and excellent customer service. Seasoned presenter with over 18,000 training hours providing Work Process Development, Train the Trainer, Leadership Development, Safety, Lean, Six Sigma, and Continuous Improvement training; Skilled in preforming project analysis, training needs assessments, coordinating and scheduling training events, tracking and reporting results and evaluations;  Serviced clientele such as Baxalta (formerly Baxter Biomed), Caterpillar, Home Goods, Mannington, Hitachi, Carter’s, King’s Hawaiian, Talenti, Coweta Fire Department, Dekalb County Fire Department, City of East Point, and Walmart to name a few; Excel at working collaboratively with Senior Management, SMEs and Team Leads to meet targeted concepts for learning, timelines, and strategic business objectives; Knowledge of Systematic Approach to Training, ADDIE, SAP and LMS systems; Part-time Life, Accident & Sickness Insurance Agent providing Life and Critical Illness insurance benefits.

CEO, Managing Director

• Mar 2010 - May 2013

 Independently owned and operated a successful Jan-Pro Cleaning Franchise. Recruited, trained and supervised staff on cleaning responsibilities for government and commercial contracts; provided quality control, ensured customer satisfaction; responsible for all operational and strategic management initiatives of company. Managed payroll responsibilities, recruiting and scheduling.  Solicited and negotiated contracts for business development, conducted customer satisfaction surveys, and site inspections while generating revenues in excess of $15,000 per month via multiple work sites across the CSRA and South Georgia.

Unemployed

• Dec 2009 - Mar 2010

Position outsourced Position outsourced

SAP Product Movement Administrator

• Jan 2006 - Dec 2009

*Created and designed driver productivity reports which improved performance and productivity after identifying poor driving practices and prolonged drive times.*Developed monthly reports utilizing Access, Excel, and Word after performing in-depth analysis of recorded trip standards for proprietary fleets.*Conducted interdivision training and support in person and via NetMeeting sessions for fleet managers’ usage and implementation of monthly performance and driver report cards.*Standard operational procedures reviewed, evaluated, and revised by documenting best practices from senior operators, capturing digital images of procedural steps, and compiling reports for critical procedures performed by terminal personnel; Recommended practices which minimized inventory discrepancies, streamlined processes, and mitigated potential problems.*Conducted site audits to identify and remedy potential safety hazards, and distributed safety messages throughout the South East region.*Maintained annual training on fire safety, hazardous communications, PPE, Industrial Ergonomics, Slips Trips and Falls, and Lock-Out Tag out procedures.*Volunteered to participate in root cause investigations and emergency response team. *Environmental certifications received in OPA 90 Emergency Preparedness.